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Play button not working after 5 clicks. No playing video, source or timeline

Community Beginner ,
Apr 30, 2022 Apr 30, 2022

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Hi, 

 

I have an issue with Premiere Pro. After using the play button for a couple of times, the play button stops working and I can no longer see video, play a video in the source screen or play the timeline. When I restart Premiere Pro it works for a couple of times and then stops working for a couple of times again. 

 

I tried the sollutions that were suggested here: https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-video-not-playing-in-source-mon...

I also tried to change the audio hardware, but both sollutions are not working for me. 

 

I don't want to restart hundreds of times within building one video. Is there another way to fix this issue? 

 

Thanks!

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Adobe Employee ,
May 01, 2022 May 01, 2022

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Hi Chanel24265924cuba,

 

We're sorry about the poor experience. Let us know the version of Premiere Pro that you are using & the system specs. Also, is this happening with any specific project or all the projects?

 

Thanks,

Sumeet

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Community Beginner ,
May 07, 2022 May 07, 2022

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Currently the timeline stops playing everytime after 10 seconds or so. Then I have to restart Premiere Pro for it to work and then it stops playing again after a couple seconds. I can't use the programme like this. Do you have another solution?

 

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi Chanel,

Sorry, can you provide info about the system you are running: CPU/GPU/RAM/HD, etc.? Please also tell us the camera & format you are using. Often, you need to create proxies or transcode the footage to get reliable performance with most systems, I found.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
May 15, 2022 May 15, 2022

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Hi Kevin, 

Thank you for your response. Hopefully I have the correct information you need. 

  • Operating System
    Windows 11 Home, English, Dutch, French, German, Italian
  • Intel(R) Wi-Fi 6 2x2 (Gig+) and Bluetooth 5.1
  • Interl(R) Iris(R) Xe Graphics
  • 11th Gen Intel(R) Core(TM) i7-11390H @ 3.40GHz 2.92 GHz
  • RAM: 8,00 GB (7,74 GB available)

I'm using the Canon powershot g7 x mark iii & Nikon Coolpix A900 camera. 
What do yo mean by format? 

Kind regards, 

Chanel

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Hi Chanel,

Thanks for the info. Are you handling HD or 4K footage with this computer? Let us know.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
May 07, 2022 May 07, 2022

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Hi Sumeet, 

Thank you for your response. Somehow my previous response was not posted. So let me try again. 
This is my first project so I don't know if this is happening with more projects. 

Chanel24265924cuba_0-1651927921960.png

Are the specs above the ones you need? 

Kind regards, 

Chanel van Hoof

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Community Expert ,
May 07, 2022 May 07, 2022

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I would check your audio hardware settings and make sure input is set to 'none'

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Community Beginner ,
May 07, 2022 May 07, 2022

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I set the default input to no input. But the issue remains. After playing and pausing the videos within premiere pro a couple of times, the video froze. The timeline and sound sometimes keeps playing, but with a frozen video frame.

Chanel24265924cuba_0-1651929608302.png

 

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Participant ,
Dec 10, 2023 Dec 10, 2023

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Hi, Richard,

Thanks for your suggestion.  I'm writing this comment in December of 2023. And suddenly am having the same problem in the latest version of Premiere Pro 2023.  build 2362 (build 6).  And am using Windows 11.  

Can you let us know the specific best steps to access the audio hardware settings -- including where to ensure that the input is set to 'none'

Thanks!

Rowby

 

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Community Expert ,
May 17, 2022 May 17, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

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Community Beginner ,
May 27, 2022 May 27, 2022

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Hi Peru, 

 

Thank you for the different options. I tried them all. Unfortunatelly, none off them worked. I even restarted the entire edit of a new project without importing old files. This error keeps appearing in every single project. For now I see no other option than restarting the programme multiple times per every minutes during a working day. Are there any other options I can explore?

Kind regards, 

Chanel

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Community Expert ,
May 27, 2022 May 27, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.


You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Jan 23, 2024 Jan 23, 2024

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I have tried everything suggested & I'm having the same issue. 

 

Please an we find a solution as I'm going to cancel my membership otherwise.

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New Here ,
Feb 25, 2024 Feb 25, 2024

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Im having the exact same problem. so frustrating

 

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New Here ,
Aug 15, 2024 Aug 15, 2024

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LATEST

Same here. Unsure why this is happening all of a sudden. I operate off a pretty heavy duty system too. 

 

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