Play button not working after 5 clicks. No playing video, source or timeline

[Chanel24265924cuba]

Hi, 

I have an issue with Premiere Pro. After using the play button for a couple of times, the play button stops working and I can no longer see video, play a video in the source screen or play the timeline. When I restart Premiere Pro it works for a couple of times and then stops working for a couple of times again. 

I tried the sollutions that were suggested here: https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-video-not-playing-in-source-mon...

I also tried to change the audio hardware, but both sollutions are not working for me. 

I don't want to restart hundreds of times within building one video. Is there another way to fix this issue? 

Thanks!

[Sumeet Kumar Choubey]

Hi Chanel24265924cuba,

We're sorry about the poor experience. Let us know the version of Premiere Pro that you are using & the system specs. Also, is this happening with any specific project or all the projects?

Thanks,

Sumeet

[Chanel24265924cuba]

Currently the timeline stops playing everytime after 10 seconds or so. Then I have to restart Premiere Pro for it to work and then it stops playing again after a couple seconds. I can't use the programme like this. Do you have another solution?

[Kevin-Monahan]

Hi Chanel,

Sorry, can you provide info about the system you are running: CPU/GPU/RAM/HD, etc.? Please also tell us the camera & format you are using. Often, you need to create proxies or transcode the footage to get reliable performance with most systems, I found.

Thanks,
Kevin

[Chanel24265924cuba]

Hi Kevin, 

Thank you for your response. Hopefully I have the correct information you need. 

• Operating System
  Windows 11 Home, English, Dutch, French, German, Italian
• Intel(R) Wi-Fi 6 2x2 (Gig+) and Bluetooth 5.1
• Interl(R) Iris(R) Xe Graphics
• 11th Gen Intel(R) Core(TM) i7-11390H @ 3.40GHz 2.92 GHz
  
• RAM: 8,00 GB (7,74 GB available)

I'm using the Canon powershot g7 x mark iii & Nikon Coolpix A900 camera. 
What do yo mean by format? 

Kind regards, 

Chanel

[Kevin-Monahan]

Hi Chanel,

Thanks for the info. Are you handling HD or 4K footage with this computer? Let us know.

Thanks,
Kevin

[Chanel24265924cuba]

Hi Sumeet, 

Thank you for your response. Somehow my previous response was not posted. So let me try again. 
This is my first project so I don't know if this is happening with more projects. 

Are the specs above the ones you need? 

Kind regards, 

Chanel van Hoof

[Richard M Knight]

I would check your audio hardware settings and make sure input is set to 'none'

[Chanel24265924cuba]

I set the default input to no input. But the issue remains. After playing and pausing the videos within premiere pro a couple of times, the video froze. The timeline and sound sometimes keeps playing, but with a frozen video frame.

[Rowby]

Hi, Richard,

Thanks for your suggestion.  I'm writing this comment in December of 2023. And suddenly am having the same problem in the latest version of Premiere Pro 2023.  build 2362 (build 6).  And am using Windows 11.  

Can you let us know the specific best steps to access the audio hardware settings -- including where to ensure that the input is set to 'none'

Thanks!

Rowby

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

[Chanel24265924cuba]

Hi Peru, 

Thank you for the different options. I tried them all. Unfortunatelly, none off them worked. I even restarted the entire edit of a new project without importing old files. This error keeps appearing in every single project. For now I see no other option than restarting the programme multiple times per every minutes during a working day. Are there any other options I can explore?

Kind regards, 

Chanel

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Ryan34977683n2zb]

I have tried everything suggested & I'm having the same issue. 

Please an we find a solution as I'm going to cancel my membership otherwise.

[Brittany35680919qgpp]

Im having the exact same problem. so frustrating

[alexm44078105]

Same here. Unsure why this is happening all of a sudden. I operate off a pretty heavy duty system too. 

[Leah35239951sllc]

This is also happening to me, have tried all the steps here in 2024....

[Kevin-Monahan]

Download the 25.2 Beta (b.102), import similar footage, and see if your issues subside. Let me know, @Ryan34977683n2zb, @Brittany35680919qgpp @alexm44078105, and @Leah35239951sllc! I hope the test works.

Thanks,
Kevin

[Leah35239951sllc]

I tried that and same issue happens unfortunately

[Kevin-Monahan]

That stinks, @Leah35239951sllc. What are the footage's specs? Download MediaInfo and run a clip through it in "Tree View" and show us a screenshot. I hope we can assist once we get the lowdown on your media. Often times, it is an issue with the media and not Premiere Pro or your hardware. Unless your media worked in the past, editing with reliable media (ProRes, DNx, etc.) is a game-changer. I hope we can help you.

Cheers,
Kevin

[Кабел Сат35446536xz7h]

Where can I download the 25.2 beta? I have problems with audio and video going out of sync with .mts files. I downgraded to 23 version, but I've read that this is fixed in the 25.2 version.

[Peru Bob]

Where can I download the 25.2 beta?

By Кабел Сат35446536xz7h

From the Creative Cloud Desktop app.

[Kevin-Monahan]

HI @Кабел Сат35446536xz7h,
This sounds like a different issue, or do you have this problem additionally?

Do the .MTS files come from an AVCHD camera or something like that? If it's a pretty old device, it might have audio files which aren't supported anymore in Windows 11. Does that describe your system? If so, you might want to start transcoding the footage to ProRes or DNxHD/HR for now. Then, you can edit smoothly. Hopefully, the team will address the issue shortly, however, no time frame can be given for a fix at this time. Is it possible to work in a previous version that might work better. Hope we can help you.

Thanks,
Kevin

[Leah35239951sllc]

Hi there,

I'm a commercial editor working with ProRes transcoded files. It doesn't
appear to be a playback issue with the actual footage. I've tried all the
other solutions. What makes me think it's something to do with adobe is
because I also edit in Avid and my keyboard shortcut to toggle play/stop is
the same and it works just fine and does not stop working.

Appreciate your help, hoping to get a resolution as soon as possible as I
do need to run sessions and resume my workflow.

Thanks,

Leah

[Kevin-Monahan]

Oh, so they are decent files. Are you on Windows? If so, did you update the system over the last week? Or was an auto update to the OS done? Do you have dual monitors with scaling that varies from monitor to monitor? I assume you were working smoothly previously. What changed since then? Hope to assist.

Cheers,
Kevin