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Chanel24265924cuba
Inspiring
April 30, 2022
Question

Play button not working after 5 clicks. No playing video, source or timeline

  • April 30, 2022
  • 5 replies
  • 8867 views

Hi, 

 

I have an issue with Premiere Pro. After using the play button for a couple of times, the play button stops working and I can no longer see video, play a video in the source screen or play the timeline. When I restart Premiere Pro it works for a couple of times and then stops working for a couple of times again. 

 

I tried the sollutions that were suggested here: https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-video-not-playing-in-source-monitor-after-sync-settings/m-p/8983006

I also tried to change the audio hardware, but both sollutions are not working for me. 

 

I don't want to restart hundreds of times within building one video. Is there another way to fix this issue? 

 

Thanks!

    5 replies

    R
    Ryan34977683n2zb
    Participant
    January 23, 2024

    I have tried everything suggested & I'm having the same issue. 

     

    Please an we find a solution as I'm going to cancel my membership otherwise.

      B
      Brittany35680919qgpp
      Participant
      February 25, 2024

      Im having the exact same problem. so frustrating

       

        A
        alexm44078105
        Participant
        August 15, 2024

        Same here. Unsure why this is happening all of a sudden. I operate off a pretty heavy duty system too. 

         

          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          May 17, 2022

          Delete the Media Cache and Media Cache files:
          https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

          If that doesn't work, try resetting the preferences:
          https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

          If that doesn't work, try resetting the Workspaces:
          Reset a workspace
          Reset the current workspace to return to its original, saved layout of panels.
          1. Do one of the following:
          • Click the Workspace menu icon and select Reset to Saved Layout.
          • Choose Window > Workspace > Reset to Saved Layout.
          from here:
          https://helpx.adobe.com/premiere-pro/using/workspaces.html

          If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

          If that doesn't work, try creating a new project and import the old one into it.

          C
          Chanel24265924cubaAuthor
          Inspiring
          May 27, 2022

          Hi Peru, 

           

          Thank you for the different options. I tried them all. Unfortunatelly, none off them worked. I even restarted the entire edit of a new project without importing old files. This error keeps appearing in every single project. For now I see no other option than restarting the programme multiple times per every minutes during a working day. Are there any other options I can explore?

          Kind regards, 

          Chanel

          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          May 27, 2022

          Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
          https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
          Type "Agent" in the chat box to bypass the chatbot and be connected to a person.


          You may also be able to contact Adobe by phone:
          https://helpx.adobe.com/contact/phone.html

          R
          Community Expert
          Richard M KnightCommunity Expert
          Community Expert
          May 7, 2022

          I would check your audio hardware settings and make sure input is set to 'none'

          C
          Chanel24265924cubaAuthor
          Inspiring
          May 7, 2022

          I set the default input to no input. But the issue remains. After playing and pausing the videos within premiere pro a couple of times, the video froze. The timeline and sound sometimes keeps playing, but with a frozen video frame.

           

          C
          Chanel24265924cubaAuthor
          Inspiring
          May 7, 2022

          Hi Sumeet, 

          Thank you for your response. Somehow my previous response was not posted. So let me try again. 
          This is my first project so I don't know if this is happening with more projects. 

          Are the specs above the ones you need? 

          Kind regards, 

          Chanel van Hoof

          S
          Community Manager
          Sumeet Kumar ChoubeyCommunity Manager
          Community Manager
          May 1, 2022

          Hi Chanel24265924cuba,

           

          We're sorry about the poor experience. Let us know the version of Premiere Pro that you are using & the system specs. Also, is this happening with any specific project or all the projects?

           

          Thanks,

          Sumeet

          C
          Chanel24265924cubaAuthor
          Inspiring
          May 7, 2022

          Currently the timeline stops playing everytime after 10 seconds or so. Then I have to restart Premiere Pro for it to work and then it stops playing again after a couple seconds. I can't use the programme like this. Do you have another solution?

           

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          May 10, 2022

          Hi Chanel,

          Sorry, can you provide info about the system you are running: CPU/GPU/RAM/HD, etc.? Please also tell us the camera & format you are using. Often, you need to create proxies or transcode the footage to get reliable performance with most systems, I found.

           

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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