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Roman25778219o52p
Participant
March 10, 2025
Question

Playback Freezing and Crashing Software

  • March 10, 2025
  • 1 reply
  • 279 views

I have been having this issue with Premiere for the past few hours. Any time I try to edit a video it freezes the playback after a few minutes and does not allow me to fix the problem, even if I close the panel, restart the program, or my laptop. I have tried every fix I could find, including re-installing Premiere Pro and testing other versions of the software but nothing has fixed it. I don't think my footage is the issue as this is happening on all of my projects.

 

The bug immediatley happens if I open a new window/browser on my laptop, then return to Premiere Pro. Everything else in the software seems to be working outside of actually viewing any footage or the current timeline, but then after a few minutes the entire software will crash. Please let me know if there is any way I can fix this or further contact Adobe for support. Thank you!

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 10, 2025

    Hey there, @Roman25778219o52p,

    Thanks for the note. Welcome to the forum. I'm Kevin from Adobe Support, a mod here.

     

    I watched your movie and it looks like you are experiencing performance issues. If it worked in the not to distant past with the same media and other projects, I think you're right. Something else is amiss.

     

    Whenever I see weird behavior, I press Shift at Launch to get the Reset Options dialog box. Choose to Reset Preferences (bearing in mind that it deletes customizations), and delete the media cache. You can also try the other options related to plug-ins if you have any installed.

     

    I really hope the advice helps. If not, post full details according to our guide. Copy and pasting the format of that guide helps shortcut a few processes for the team. See, How do I write a bug report?

     

    Feel free to PM me a copy of your project file and I will try to reproduce the error you're having.

     

    As a fellow Mac head and native Cupertino-ian, I hope to help you. 🙂

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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