Playback problem

[Eteloss]

Hello,

I'm running the most updated version of CC 2017 on Windows 10. My PC - i5 4200m, GTX 850m, 8 gb ram, 1366x768/ ! !

.After importing my footage and dropping a clip in the timeline, I'm unable to see any visual representation. I only hear the audio playing. The scrubber doesn't move across my timeline either. Even when I double-click clips to view previews of them, I only get audio.

I've tried re-installing premiere, and changing the Mercury Playback Engine to Software Only, but neither has worked. I've also tried importing an .mp4 file to see if that would change anything, with no results.

[kulpreet singh]

Hi Eteloss,

Please try these steps:

Close all of the Adobe processes from the Task Manager and go to the following locations:

Location 1: C:\Users\<Username>\AppData\Roaming\Adobe

Location 2: C:\Users\<Username>\Documents\Adobe

In all the locations, rename the 'Adobe' folders to 'OldAdobe'

Launch Premiere, accept the License Agreement and see if it works.

Note: You will lose your customized workspaces and keyboard shortcuts.

Thanks,

Kulpreet Singh

[Eteloss]

did not work...

[kulpreet singh]

Thanks for the update. Please check for the version of the Graphic card driver.

How To Check A Driver's Version In Windows 10/7

What is the source of your media files?

Did you check with a different type of media?

-Kulpreet Singh

[Eteloss]

All drivers are updated. I have problem with all video files. In the Sony Vegas program everything is working fine. And I got a message - Your screen resolution or adjust the DPI scaling setting in yout Display preference a smaller size. But my screen resolution is 1366x768, Is there a problem with this?

[kulpreet singh]

But my screen resolution is 1366x768, Is there a problem with this?

I think you need to begin with that, recommended screen resolution is 1280x800.

Premiere Pro System Requirements for Mac OS and Windows

Thanks,

Kulpreet Singh