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1

Playback window crashes the second I click on a clip

New Here ,
Sep 18, 2024 Sep 18, 2024

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Hi! So Premiere has been working for me all day until a few hours ago. Now, whenever I select a clip, I can no longer see it in the viewfinder or press play. I have to restart the app to be able to watch it again, and then it'll happen again the second I click on a clip. I've rebooted the app multiple times, I don't have any funky plug-ins, and I'm running it on a 2020 macbook air. It just started all of a sudden. Does anyone know why this is happening / have an idea of how to fix it? Thanks so much!

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Crash , Error or problem , Freeze or hang , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Sep 23, 2024 Sep 23, 2024

Hi there,

I'm sorry to hear about this. Are you experiencing this issue while working on a specific project? I recommend creating a new project and importing the contents of your previous project. Please also share your current Premiere Pro version.

 

Thanks,

Ishan

Please tag me (@) in your replies so that it notifies me and helps me respond promptly.

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Adobe Employee ,
Sep 23, 2024 Sep 23, 2024

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Hi there,

I'm sorry to hear about this. Are you experiencing this issue while working on a specific project? I recommend creating a new project and importing the contents of your previous project. Please also share your current Premiere Pro version.

 

Thanks,

Ishan

Please tag me (@) in your replies so that it notifies me and helps me respond promptly.

Votes

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines