Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

PP2019 laggy, unworkable on top-of-line clean computer (not playback, though)

Participant ,
Dec 11, 2019 Dec 11, 2019

I own a Dell XPS 7590 - their top-of line laptop.

 

8-Core, i9 CPU, 32gb RAM, GTX 1650 4GB GDDR5.  I just acquired it for paternity leave, and it's clean.  I am editing off of an NVMe SSD attached with a USB 3.1 interface, that gets ~900 MBps read and write speed.  All drivers are updated. 28gb of ram allocated to Adobe apps.

 

Premiere on this computer goes slower, is laggier, and crashes WAY more often than my 4-year old i7, GTX 980 Desktop System.

 

I particularly have trouble when relinking files, when changing workspaces, or when toggling back to Premiere from ANY other app.  I have lesser but still noticeable lag when doing things like opening a new timeline. Actual playback is very smooth and rendering works great.

 

3-10 minute hangs when trying to open a folder for a re-link.  5+ minute hangs on workspace selection, and 30+ seconds to become responsive upon toggling.

 

This happens regardless of media type, and on both new, fresh projects as well as established, 5-10mb projects.  It even takes several seconds to re-draw the workspace when changing workspaces in a NEW project with nothing imported.

 

I am at my wit's end.  I need this software to work.

TOPICS
Crash , Freeze or hang , Performance , User interface or workspaces
388
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 11, 2019 Dec 11, 2019

My first thought is to disable the Intel Display Adapter. Try from the Bios. If not, you may be able to do it from Device Manager.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 11, 2019 Dec 11, 2019

This does not work - no BIOS setting, and when done from Device Manager, it makes everything run way worse, even playback.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 12, 2019 Dec 12, 2019
LATEST

Do a search of the threads. There's info on the Intel drivers, and making sure you have the Nvidia being used in PP. You might look in this folder for gpusniffer.exe, run that from a command prompt

C:\Program Files\Adobe\Adobe Premiere Pro 2020

 

Intels top of the line performance processors don't come with built in video, partly for this reason.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines