PPro doesn't respond 90% of the time I press play

[deanh23566542]

I can do almost everything, scrub, browse, change settings etc but the second i try to play the timeline (with the space bar or button or anything) it does nothing, and the play button does not respond, i then lose the ability to scrub or import, but it hasnt really frozen the program...
Then when i go to close the program it freezes and I have to terminate application, EVERY damn time

It is latest version, it has been happening over several versions, on different computers...
All I can imagine it being is footage not completely loaded and it breaks the application?

I run a video editing business, so this is very frustrating! Any help would be highly appreciated

[Shivangi_Gupta]

Hi deanh,

Sorry for your issue.

I understand that you are getting playback issues in Adobe Premiere Pro. Please share the following information so that we can understand the issue better:

• Which Operating System are you using?
• Please share the system specifications (RAM, GPU, Processor)
• Does it happen with a new project as well?
• Are you using third-party plugins?

Additionally, please try these steps:

1. Clean media cache: FAQ: How to clean (delete or trash) media cache files?
2. Adjust audio hardware preferences: Configure preference settings in Premiere Pro

(Set the Default Input value to No Input)

Let us know if it helps.

Thanks,

Shivangi

[deanh23566542]

• Which Operating System are you using?
  WINDOWS 10, latest version, has happened with all versions though, never happened on my Macbook
  
  
  
• Please share the system specifications (RAM, GPU, Processor)
  16GB RAM, 1050ti GPU, Ryzen 6800x CPU
  
  
  
• Does it happen with a new project as well?
  Yes
  
  
  
• Are you using third-party plugins?
  No

[Shivangi_Gupta]

Thank you for providing all the information.

Additionally, please try these steps:

Clean media cache: FAQ: How to clean (delete or trash) media cache files?

Adjust audio hardware preferences: Configure preference settings in Premiere Pro

(Set the Default Input value to No Input)

If Premiere is acting weird trash preferences.

FAQ: How to reset (trash) preferences.

Did you try the steps mentioned above by me and Ann?

Thanks,

Shivangi

[Ann Bens]

If Premiere is acting weird trash preferences.

FAQ: How to reset (trash) preferences.