Preimere Pro CC 2019 crashing on start up at ImporterQuickTime.prm

[brycem59347619]

Is there a way to fix this?

Crash report is below:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="Premiere Pro" applicationVersion="13.0.1" build="13" source="Windows-Client">

<time year="2018" month="12" day="6" hour="12" minute="56" second="48" timeoffset="-300" timezone="Eastern Standard Time"/>

<user guid="6aa575ff-02f0-44fe-9bf8-3e79dbec3490"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16120" machine="Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2208 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000013B5EA8E">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x0000000013B5EA8E" symbolname="essentialsound::ParseJSONTags"/>

<stackStatement index="1" address="0x0000000013B5E7F3" symbolname="essentialsound::ParseJSONTags"/>

<stackStatement index="2" address="0x000000000471930F" symbolname="MZ::InitializerHeadless::InitializerHeadless"/>

<stackStatement index="3" address="0x0000000004715D20" symbolname="MZ::Info::Shutdown"/>

<stackStatement index="4" address="0x000000000471650F" symbolname="MZ::Initializer::Initializer"/>

<stackStatement index="5" address="0x0000000000A32B8A" symbolname="unknown"/>

<stackStatement index="6" address="0x0000000000A31AA5" symbolname="unknown"/>

<stackStatement index="7" address="0x0000000000A32104" symbolname="unknown"/>

<stackStatement index="8" address="0x0000000000A680AA" symbolname="unknown"/>

<stackStatement index="9" address="0x0000000000A6C958" symbolname="unknown"/>

<stackStatement index="10" address="0x0000000000A6CC2B" symbolname="FE::Run"/>

<stackStatement index="11" address="0x0000000140010362" symbolname="unknown"/>

<stackStatement index="12" address="0x0000000140011CCA" symbolname="unknown"/>

<stackStatement index="13" address="0x00007FFBFF1A3034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="14" address="0x00007FFBFF2F1471" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000B4906C2AD59D"/>

<register name="RBX" value="0x000000000014E6A0"/>

<register name="RCX" value="0x000000000014E5E8"/>

<register name="RDX" value="0x000000000014E6A0"/>

<register name="RSI" value="0x000000001BA7ACDA"/>

<register name="RDI" value="0x0000000000000000"/>

<register name="RSP" value="0x000000000014E410"/>

<register name="RBP" value="0x000000000014E710"/>

<register name="RIP" value="0x0000000013B5EA8E"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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<binaryImage start="0x0000000000660000" end="0x00000000006D6000" path="adobe\TransmitVR.prm"/>

<binaryImage start="0x00000000006F0000" end="0x000000000081B000" path="adobe\VRCore.dll"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

[Vidya Sagar]

Hi brycem59347619,

Sorry for the crash issue. Run the program as an Administrator and check the issue.

Here are the steps: Run an Adobe program as administrator | Windows 7, Vista

Let us know the status.

Thanks,

Vidya

[brycem59347619]

Running as administrator didn't work it crashed again at the same point

[Wes Howell]

Hi Brycem59347619,

Thanks for providing the crash report info - very useful.

This a fairly uncommon but known issue.

I have a short term workaround for you involving tracking down and deleting one file. 

The crash referenced here can be caused by a faulty json file that can be created during a crash.  Because of this we can end up with a garbage file that causes additional problems / crashes.

Short term fix is to delete %APPDATA%\Adobe\Common\Essential Sound\SharedTags.json.

[brycem59347619]

it worked

[Wes Howell]

Thanks for the update!  FYI - This will also be addressed in a future patch / release.