Premerie Pro 2019 crashes/no home screen on startup

[Frasski]

Hi,

So I just updated to Premiere Pro 2019 and when I open it up it just doesn't show anything. No home screen no nothing. On some cases premiere just crashes when I launch it. I've tried reinstalling and running it as admin but have had no luck. Thanks!

Best regards,

Fredy

[Shivangi_Gupta]

Hi Fredy,

Sorry about your issue.

I understand that whenever you launch Adobe Premiere Pro, it crashes before you can see the home screen. Please answer the following questions so that we can understand the issue better:

1. What Operating System are you using?
2. Please share the system specifications (RAM, GPU, Processor).
3. Do you see the Adobe Premiere Pro splash screen when you launch it?

Additionally,

• Please check if there is any background process running for Adobe Premiere Pro in Task Manager (Windows) or Activity Monitor (Mac).
• Have you tried rebooting your computer?

Let us know if it helps.

Thanks,

Shivangi

[Frasski]

Hey,

Thanks for replying!

I'm running Windows 10 Pro 64-bit, version 1803 and build 17134.345

Specs:

Gigabyte GTX 1060 6GB

i5-8600k 3.6ghz

8GB RAM

3. Nope. I see absolutely nothing.

Yes, I've tried rebooting but with no luck.

Thankyou!

[guyentieb55601425]

I have the same problem. Adobe Premiere 2019 crashes all the time. Sometimes I get a crash report, more often I don't. Just now and then it works. I'm already editing my projects in 'Software only mode' because with the GPU accelaration, I get problems with the timeline playback. I already re-installed Premiere Pro 2019 and updated the video drivers.

Specs:

Winows 10 Pro - 64-bit -1803 - Build 17134.376

Intel Core i7-8750H CPU

GeForce GTX 1050 Ti

Any suggestions to fix this?

[Frasski · Accepted solution]

Not yet, But I'm pretty sure I'm gonna downgrade to Premiere 2017 because in 2018 version I had problems with GPU Acceleration and none of the effects worked. And also Most of the Autohotkey scripts work with 2017 version so yeah.

[Kevin-Monahan]

Frasski,

Not yet, But I'm pretty sure I'm gonna downgrade to Premiere 2017 because in 2018 version I had problems with GPU Acceleration and none of the effects worked. And also Most of the Autohotkey scripts work with 2017 version so yeah.

Sorry about that. It's actually not a bad idea until you can get your system updated. Your system currently needs more RAM. See the system requirements: Adobe Premiere Pro CC System Requirements

Thanks,
Kevin

[Tod9000000000]

I have found the same problem on Premiere Rush CC as well of where I get a crash report anytime I try to open either of them

Windows 10

CPU:i7-7820x

GPU:GTX 1070ti

RAM:32GB

and im running them both from an SSD

this is the only post I have found of where someone else is talking about the same problem

[Kevin-Monahan]

Please contact us here, Tod: Contact Customer Care

Thanks,
Kevin

[Brandon Kraemer]

I am having the same issue but it's not consistent.  Sometimes after the software initializes I get to the home screen to choose my project, sometimes... just a grey screen with the blue wheel (Windows 10 Pro).

I'm on an i9 10 core with loads of RAM and a Titan xp.  My system has more than enough power to run Premiere... that;s not the issue here.

Even when Premiere crashes due to another reason and it tries to recover and auto relaunches after the crash I get they grey screen.  I have to task manager force quit and often restart the computer for Premier to show me the home screen but it's inconsistent.

Where is the fix Adobe?

[chrish66819317]

I am having a similar problems mine just stays stuck on the home screen with the blue wheel. I have to click on file to start a new project or open a different one. This all started with the most recent update.

My specs.

Core i5 7400

28 gigs ram

Nvidia gtx 1050 ti

[beautiful_Eclipse5CD4]

hey did u find any solution for this because i have same issue. home screen is always loading pls help