Premier freezes when second monitor is enabled

[Tralpat]

I recently bought a new computer and now when I try to enable my second monitor (Edit>Preferences>Playback) Premier freezes.  I can move the play header around but there is no video display on either the main screen or second display.

Computer Specs

Processor: Intel i7-8750 @ 2.20Ghz

RAM:         16GB.  (3 GB reserved for other application while Premier is open)

GPU:          NVIDIA GTX 1060

When using my old computer with the same monitor using the normal VGA connector with the monitor it worked fine.  Now I am using HDMI.

I have tried enable the second monitor, close premier, and restart the computer.  When opening a project it still freezes with no video display.

Any help is greatly appreciated!

[Title edited for clarity by moderator]

[R Neil Haugen]

Trying to think of something here.

Are either of your screens set to other than straight 100% for scaling?

Is the second screen set to 'extend to this screen' in the OS setting?

Neil

[excited_Genie16B8]

My recommendation is to use computer monitors for GUI display only.  Connect a TV/Broadcast Monitor to a dedicated I/O device (AJA Kona, Blackmagic Intensity) for external monitoring.

[Shivangi_Gupta]

Hi Tralpat,

Sorry for your issue. I understand that you are unable to preview on your secondary monitor. Is that correct?

• Are you on Windows or Mac?
• Do you get a preview if you disconnect the secondary monitor?

Please try changing the Video Renderer to software only.

FAQ: How to change the Video Renderer in Premiere Pro?

Let us know if this helps.

Thanks,

Shivangi

[Tralpat]

I am on Windows 10.  I changed the video renderer to software only and verified that my display is extended to the second monitor.  I am still having the same issue.  When I get a chance, is it worth it to try a different monitor?

Not sure if it helps but the audio will play but not the video.  And the playhead doesn't move.

[Shivangi_Gupta]

Thank you for providing the information.

Go to Edit > Preferences and post a screenshot of your Audio Hardware settings.

Additionally, try changing your Default Input to No Input and let us know if that helps.

When I get a chance, is it worth it to try a different monitor?

Yes, it is.

Thanks,

Shivangi

[Tralpat]

Using a different monitor (TV in this case) also did not work. 

[Shivangi_Gupta]

Hello Tralpat,

Can you try the following suggestions?

1. Switch your workspace to Editing or any other default workspace. (Choose Window > Workspaces > Editing).

2. Move your Premiere Pro workspace to the secondary monitor and check if you get the preview on the primary monitor.

Hope this helps.

Shivangi

[Behzad993]

I had the same problem

i had core i7 7700 / gtx 1060 6 GB msi / msi z270 gaming and every thing was just fine

when i switch to 

AMD ryzen 9 39000x / same gpu (1060 6GB) / x570 crosshair viii 

the same problem happend 

after days of investigating i found this and i belived that solved our problem:

change folder name of premiere pro to premiere pro.old in

C:\Users\(user name)\Documents\Adobe 

i still have another problem 

rendering using cuda acceleration offenly stuck at random % like 20% or ...

any sugestion?