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2

Premier pro 24.3 not opening past the splash screen

New Here ,
May 09, 2024 May 09, 2024

Hi All,

 

First time posting here. Bit stressed as I have an edit to get out. Premier stopped working last night, not update done nothing. tried googling and made sure all permissions were correct. Eventually reinstalled my mac and did a fresh install of all programs. 

 

All adobe programs other than PR opens perfectly. Any assistance would be appreciated.

 

Screenshot 2024-05-09 at 13.52.12.pngScreenshot 2024-05-09 at 13.55.05.png

 

Ive tried and other version but it just says not responding and tried the beta too which also doesnt work 😞

TOPICS
Crash , Error or problem , Freeze or hang
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LEGEND ,
May 09, 2024 May 09, 2024

On launching Premiere, hold down a modifier key, and tell it to dump all cache files. See if that works.

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Community Expert ,
May 09, 2024 May 09, 2024
LATEST

and maybe reset preferences...  Wondering also do you have any plugins installed which i think you can also address with the modifier key when launching Premiere .   Do you see any text in the splash screen?  This can sometimes give you a clue as to where the problem is.  See attached screen grabScreenshot 2024-05-09 at 2.47.20 PM.png

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