Premier Pro Performance and Debug Tool

[robmulally]

I'm at my witts end, I have to deliver client videos on a regular basis and I constantly have premier pro issues that I just dont have time to troubleshoot in the middle of projects.

I've faced most of the common issues but recently decieded to upgrade my computers and since then done about 5-10 video projects.

Every project this is another issue it never seems stable and its hard to even describe the issues each time, freezing playback, solid lockups, slow peformance , corrupt projects.

I've load tested my PC, and done all the usual diagnostics etc, but I can't seem to find a simple Premier pro diagnostics tool, something that will just do all the basic test and tell me if there is an issue.

Is there anything official from Adobe for this? that might look for problems bottlenecks conflicts to help identify issues.

I'm honeslty almost finished with prem at this point after 7 years as I want to make videos , not constantly being tech support.

[robmulally]

Ok, 

So i caved and went over my entire PC and did the usual stuff caches and drives and just overall turned off statup stuff that isn't required and forced Prem to genereate new previews etc.

It still randomly locks up when playing back and only waiting a long time comes back.

Is there a console view? or some debug mode where you can see what Premier Pro is doing during these long pauses?

be great to see what i'm waiting for it to do as it might help me solve.

Version is 24.2.1 Build 2

I'm about to load latest beta and see if that helps.

Otherwise System Compatability report is clear

I'm on the latest Nvidia Studio Drivers.

Intel I9 13900K

Nvidia 3070  (could this be bottleneck)

PRIME Z790 P D4

96 GB RAM 1800mhz DDR4

Windows 11 Pro

[Peru Bob]

I'm on the latest Nvidia Studio Drivers.

By @robmulally

Make sure to use a Studio Driver from NVIDIA (NOT the Game Driver), but not the latest version - it has issues with Premiere Pro.

[robmulally]

Ok, i'm on the latest Nvidia Studio Driver, but i'm not getting any compatability reports? so how am I to know thats an issue? what is the right version? and why isn't it showing up as a problem if its a known issue?

[Peru Bob]

>

 why isn't it showing up as a problem if its a known issue?

By @robmulally

Because it is a documented bug.

[robmulally]

So shouldn't this show up telling me to downgrade and to what version?
Isn't that what compatibility checker is for?

What is bug? Link to document? What version to downgrade to?

[Peru Bob]

what is the right version? 

By @robmulally

NVIDIA Studio Driver - WHQL

Driver Version: 551.23 - Release Date: Wed Jan 24, 2024

from here:

https://www.nvidia.com/en-us/geforce/drivers/results/218115/

[robmulally]

Thanks i'll try it. 

[robmulally]

Same issue, just locks up during playback, long wait and sometimes comes back sometimes doesn't. 

I moved proejct to my fastest insternal nvme just incase that was a factor but no difference.

Any way to turn on a debugger to see what its doing? 

[Peru Bob]

Are you overclocking?

[robmulally]

No, I thought maybe heat and RAM but i ruled that out doing benchmarks etc,  Just to experiment I threw in the Intel Arc 770 and works like a dream. Has to be the Nvidia 3070 and drivers.  I'll have to figure out another time, I alwayts install the studio drivesr with the clean install method so no idea how I can be doing basic drivers wrong. 

With Prem gave more feedback or information on what its doing when it locks up. I'll finish this job then report back if i manage to fix it, I might just end up getting a new card, I'm sick of nvidia driver issues.