Premier Pro Red Giant Universe Transitions isn't Exrpoting

[Shine24527966mzlv]

Hello friends,

I have encountered many errors and crashes already even though I am new around here :[

anyway the problem is,

There is always something wrong when I export the video I tried different ways.
-When I export the video in premier pro normally. It exports but there is a black screen instead of  red giant universe's transitions.

-I also tried to export it on Adobe Media Encoder and it didn't exported it.(The log is down below)

-I tried the Software and Hardware thing and lot of Squence settings that I watch from youtube videos but it didn't work.

*This is the squence settings https://gyazo.com/a5f0e8ad480df8dc3e497fc72c471908 
*This is export settings https://gyazo.com/58ca766e7ee1ac472f0b6eaa45b34554 
and in Adobe Media Encoder https://gyazo.com/07604be3c2fd8fc4583d9354148236ee 
This is error log (Media Encoder)  google docs 

[Peru Bob]

Do you have the latest version of the plugin from Red Giant?

[Shine24527966mzlv]

Hey, thanks for your attention.
I just download and upgrade it so yes I believe,

[Peru Bob · Accepted solution]

You may want to contact Red Giant Support:

https://www.maxon.net/en/support-center

[Shine24527966mzlv · Accepted solution]

Well, they actually helped. Thanks.

for those who has the same problem, the solution was;

Updating "Universe" from Maxon App and using render previews for exporting. It's called "Smart Render" you can try it out. Also if it doesn't works you can export it part by part or export it without using your GPU(it takes a lot time so try the exporting by parts first)

[Eli24480337bbdr]

Going to try this tomorrow. I was getting these black holes today for a few red giant transitions. Hoping this is the fix!