Premier PRO v14.9 Extensions command is greyed out. 2021

[Anežka]

Hi. I am trying to access Drag Zoom pro extension that I installed in Premiere Pro, but the

Window>Extensions command is greyed out. I cannot figure out why. I used it a couple weeks ago without any problem.

I tried to close Premiere and open while resetting preferences but it is still greayed out.

Any suggestions?

I got a new PC build just a month ago with Windows10.

[Ann Bens]

This was fixed in 14.9. Please reinstall Premiere and maybe the extension.

[Anežka]

Hi I already have v14.9  but I did what you suggest and reinstall premier pro anyway. My extensions command is still greyed out plus I tried to install the Drag Zoom Pro extension but I wasnt able to. It shows : Couldnt install plugin, please try again. Error code -6.  Plugin not compatible.  But that is not correct becouse this plugin is compatible.

[Ann Bens]

How do you know its compatible.

Did you contact vendor?

[Anežka]

Yes, He he has a private facebook group for everyone who bought his plugin. It is fully compatible.

[JurasJan]

For my expierence what helped me is that I installed free plugin from Adobe Creative Cloud and then I could see other my installed plugins

[nata_ontheroad]

i'm trying to install frame.io directly from creative cloud. it says installed on the cloud but I can't find it under window - extentions since it is greyed out. I have version 23.1 any suggestions?

[Henrique251344458ckx]

Hello, I'm having the same issue too, did you ever fix this issue?