Premiere 13.0 Crashing | No Crash Report Given

[Jade_A.]

Premiere has crashed twice today in one hour.

Low usage compared to what I normally do, just sorting through footage getting screenshots.

The program crashes and no crash report is given whatsoever.

Intel i7-3770 CPU @ 3.40GHz

32GB RAM

GeForce GTX 780

[Jade_A.]

UPDATE: My computer has now crashed 3 times. Instant crash, no loading or warning. No crash files.

This is seriously messing with my work now. This needs to be fixed.

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

[Jade_A.]

I have it updated to the latest driver— but a graphics card dysfunction shouldn't make my whole system crash, do you think?

[Ann Bens]

Which driver did you install?

[Jade_A.]

GeForce Driver 416.34

The latest one.

[Ann Bens]

I gather you are on 2019.

Try and roll one or two drivers back your system is not a spring chicken anymore.

dont go beyond 411.63.

[Jade_A.]

Trying this now— can you explain your reasoning behind this suggestion?

[Peru Bob]

I believe Ann has suggested that because older graphics cards like yours sometimes do not behave well with the newer drivers.  And yes, driver problems can cause a system crash.

[Jade_A.]

Applied the suggestion yesterday— computer crashed while editing again today... Thanks for the suggestion, though.

Any other possible solutions? I think I'm just going to roll back Premiere to the previous version, but that is a huge shame since one of Adobe's claims to fame for this rollout was better system stability.

[Ann Bens]

Make new project import this one.

See how it goes.

[caroline_edits]

Hi JadeA!

Did any of these ideas end up fixing your problem? Let us know and if it didn't, we'll keep thinking of a solution.

Thanks!

Caroline