Premiere 2017 crash on open project

[jonathanharrison]

Premiere 2017 crashes on opening an existing .prproj file created with Premiere 2016.

I have uninstalled all Adobe apps twice, rebooted Windows 10 and reinstalled premiere from scratch.

[kulpreet singh]

Hi Jonathanharrison,

Are you able to create a new project in CC2017?

Try importing your existing project using the File menu.

Thanks,

Kulpreet Singh

[jonathanharrison]

Hi Kulpreet,

I can create a new project and import a clip.

If I try to import the Premiere 2016 project Premiere crashes.

Regards,

Jonathan

[jonathanharrison]

Hi Kulpreet,

I can create a new project and import a clip.

If I close this new project I can also open it again.

If I try to open or import the Premiere 2016 project from the File menu,

Premiere crashes.

Regards,

Jonathan

[kulpreet singh]

Sent you a PM.

Regards,

Kulpreet Singh

[jonathanharrison]

Sorry, what is a PM?

[kulpreet singh]

Private Message, please check your inbox.

Thanks,

Kulpreet Singh

[IshayFrenkel]

What's the point in PM? A friend of mine and I both have this problem, and probably many others, the forum is for all of us to use it.

[kulpreet singh]

Hey IshayFrenkel,

I am sorry, just trying to help.

Wanted Jonathanharrison to share the project file that is the reason I sent him a PM.

Please elaborate your query, I would be more than happy to help you as well.

Regards,

Kulpreet Singh

[jonathanharrison]

Hi Kulpreet,

I am not sure if you got my reply so here it is again, with the link I forgot to the screen shot:

The article you indicated seems to no longer exist. However, I found instructions to clean the media cache and did that.

I copied your file Michal Weinstein AA.prproj into the existing project directory alongside the original project file. When I opened it:

1. I got a message "\\?\C:\Users\Jonathan\Documents\1. Filming\Films\Michal Weinstein\Michal 16-09-29\Michal Weinstein AA.prproj Video Filter missing:  AE.ADBE Aud Stereo Mixer

2. The project contains a new bin named "Solids". It is not clear what these items are: Cross Dissolve, Title to full video (there are two of these). All three open the color picker.

3. There is no sound. Many clips are missing in the timeline with no indication of their names so that I cannot re-link. Here is a link to a screen shot Adobe Creative Cloud

Can you help?

Jonathan

[jonathanharrison]

Hi Kulpreet,

Premiere Pro is also crashing on a new project when I try to create and edit a title.

If this product is not yet stable, how do I downgrade to Premiere Pro 2016 for now?

Regards,

Jonathan

[kulpreet singh]

Hi Jonathan,

Premiere Pro is also crashing on a new project when I try to create and edit a title.

Please initiate a chat with our Support Team:

FAQ: How do I contact Adobe Support?

If this product is not yet stable, how do I downgrade to Premiere Pro 2016 for now?

Please check this link and follow the same instructions:

FAQ: How do I reinstall Premiere Pro CC 2015.2 (9.2)?

Thanks,

Kulpreet Singh

[jonathanharrison · Accepted solution]

Hi Kulpreet,

I have reinstalled Premiere Pro CC 2015 and everything is working again. I will wait until CC 2017 is more stable.

Regards,

Jonathan

[sbcera]

I am having this exact same problem. I click on Adobe Premiere, select new and get a crash. Try to open an existing and crash. Why does Adobe release a product to the public that doesn't work?

Faulting application name: Adobe Premiere Pro.exe, version: 11.0.0.154, time stamp: 0x580880fc

Faulting module name: dvamediabrowser.dll, version: 11.0.0.154, time stamp: 0x58087f05

Exception code: 0xc0000005

Fault offset: 0x00000000000dc6b8

Faulting process id: 0x1dc8

Faulting application start time: 0x01d23ba88affd360

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvamediabrowser.dll

Report Id: 93ecd2ad-d94b-454b-bde7-71f20bf02ce4

Faulting package full name:

Faulting package-relative application ID:

[ExodusRider]

Turns out to be a lack of security validation for access to the dvamediabrowser.dll;  as a work around, run premiere with the "run as admin" right and that should do the trick .  Works fine for me now, good luck .. Adobe, please fix .

[lowdownhaus]

Hello Jonathan, all,

Same problem here. I resolved by opening with New Project. Then under Video Rendering and Playback I chose Mercury Playback Engine Software Only. After that this was the default and existing projects could open.

-Thayer/Lowdownhaus

[Design-Kink]

Thanks for the tip, shame I still have to use this in Dec 2017 but here we are.