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bf24053548
Participating Frequently
October 25, 2018
Question

Premiere asking to sync fonts every time I open the same project

  • October 25, 2018
  • 3 replies
  • 1842 views

Every time I open projects with synced fonts, the dialogue comes up that some fonts need to be synced.  I check their boxes and sync them.  I receive notice that they are synced and it says I should restart the project to make certain they are added.  I restart Premiere and whamoo - same dialogue.

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3 replies

jstrawn
Community Manager
jstrawnCommunity Manager
Community Manager
November 29, 2018

bf24053548  wrote

Every time I open projects with synced fonts, the dialogue comes up that some fonts need to be synced.

What are the fonts that are not syncing correctly? Please attach a screenshot if possible.

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
November 5, 2018

bf,

Update to Premiere Pro CC 2019 (13.0.1) to be clear of this issue. Please report back and let us know if it is fixed.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
E
echengfb
Participant
November 29, 2018

I'm having the same problem in CC 2019 (13.0.1). The font is in a motion graphics template, and is verified sync'ed to my machine.  Also, half the time I start Premiere Pro and load this project, the sync fonts dialog shows nothing, and the OK button animates forever.

jstrawn
Community Manager
jstrawnCommunity Manager
Community Manager
November 29, 2018

I can see that Bebas Neue is the font you are using. That is a known problem which happens with this particular font, and possibly others, because the older font was deprecated and there is a newer one with the same name. So you get stuck in that loop. The workaround is unsync both versions and then try to sync the newer version up again. I have a report open for this with the Adobe Fonts team. I will check on the status of that report and make sure it is getting the attention it needs.

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    October 25, 2018

    Moving this query to Premiere Pro CC community.

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