Premiere Essential Graphics Issue

[James S B]

Hey team. I've been using the essential graphics in Premiere frequently and enjoying it. I click the Adobe Stock, and then click 'Free', and then grab whatever I need.

As of today, most of the templates that come up in the free category have an error when I drop them in and it tells me I must purchase licesnses. Is this an error? Do I only have access to a certain number of free templates in a time period? Hoping this is an Adobe problem. Also I'm using the most up-to-date version of Premiere.

Thanks

[James S B]

It also sometimes says: "An error occurred during download from Adobe Stock Server. Please try again". 

I have tried many times, and the adobe server status seems to be in good shape.

[Kevin-Monahan]

Hi James,

Sorry about that. I tried it and received the same error. I noted that you could right click on the asset to Download (Free), but that also turned up an error. I would say this experience is rather buggy. 

Fortunately, not all of the mogrts have the same behavior, so you might try some of the ones on other pages. By the way, small tip, if you type any single letter of the alphabet into the search bar, you'll expose a good number more of free templates you can check out.

In the meantime, please file the issue on User Voice. I will let the team know, as well.

Thank You,

Kevin

[DaciaSaenz · Accepted solution]

Hi James, 

Unfortunately, there was a mistake in how some of the stock mogrts are tagged. There is a set of mogrts that are actually Premium and not free and not marked appropriately. 

The stock team is aware of the issue and working to resolve it. 

Apologies for the inconvenience,

Dacia

[Kevin-Monahan]

Thanks, Dacia.

Kevin

[James S B]

Thank you both for the quick reply. I get it. 

Hopefully it gets sorted soon, it's heartbreaking to find the perfect template and then have the error, or need to purchase.

Thank again!

James

[user10908884]

Hello,

Thanks for your patience and understanding here.  We are working to remedy the situation and we aim to have this fixed tonight.

Thanks,

Tom from Stock team

[sachag37368285]

Hello - I'm also having this same problem and this is 8 months later...

[DaciaSaenz]

The initial issue was resolved last year. Unfortunately, a new issue was introduced last week because Stock has introduced a subscription model. We are hoping that this will be resolved soon. In the meantime, the workaround is to license your desired Mogrts (including Free ones) via a Browser and the Stock website: https://stock.adobe.com/templates 

Apologies for the inconvenience, 

Dacia

[DaciaSaenz · Accepted solution]

Hi All, 

The issues with in-app licensing of Mogrts via the EGP should be resolved today in version 22.2 and before. There are still bugs in Beta 22.3 that we are addressing. Please let us know if you're still experiencing problems. 

Thank you for your patience with this,

Dacia