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1

Premiere Freezes on Export and I've tried everything I can find

New Here ,
Jun 10, 2020 Jun 10, 2020

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Hello! I've been having really annoying issues with Premiere when exporting my videos. The export will always freeze at some point and the ETA increases to hours. I've been trying to solve these issues for around a week now.
 
I've tried everything at this point:
  • Delete Media Cache
  • Move my timeline to a new project
  • Rendered the timeline before exporting
  • Deleted ALL effects and transitions (including Lumetri, drop shadows, crops, spherical blurs and film dissolves)
  • Export to ProRes, DNxHD, H.264
  • Switch bitrates between CBR and VBR and its values
  • Tried versions 13.5 through 14.2
  • Deleted all markers (some videos didn't even have them at any point)
  • Tried exporting with Adobe Media Encoder
  • Check the frame where it freezes through AME and look at it in the timeline, there's nothing extra there (not even a cut or effects, it's just in the middle of the clip)
  • Tried different export resolutions
  • Matched sequence settings to source's
  • Tried different sequences for each video and then put those sequences in a "master" sequence
  • Tried exporting the videos without using sequences for each one
  • Tried Software Encoding and Hardware Encoding
  • Switched the Renderer between Software Only and CUDA
  • Deleting Preview Files
  • Changing the preview codec to DNx/ProRes and toggle Use Previews on the Export window
  • Updating graphics card drivers
  • Tried deleting the audio tracks and leave the videos only
  • Exporting at both 1920x1080 and 1440x1080
  • Render at Maximum Depth and Use Maximum Render Quality are always OFF
  • ...and I'm pretty sure I'm forgetting some others
 
My system specs are:
  • CPU: AMD Ryzen 7 3700X
  • RAM: G.Skill Trident Z 16GB (2X8GB) DDR4-3200MHz CL14
  • GPU: NVIDIA RTX 2080Ti
  • MOBO: Gigabyte Aorus Elite x570
  • SSD #1: Samsung 850 EVO 500GB (OS & Premiere as of right now and at one point same as SSD #2 while testing other solutions)
  • SSD #2: Samsung 970 EVO Plus M.2 NVMe 1TB (Raw Files, Projects, Exports, Media Cache, Scratch Disk as of right now)
  • HDD: Western Digital Blue 1TB 7200RPM (Same as SSD #2 before I bought it)
  • OS: Windows 10 Pro
 
I bought the 970 EVO Plus yesterday and before that, I tried all the possible solutions above with my files on both the SSD and HDD and exporting to the two of them as well, with no results. Testing everything again with the 970 EVO Plus didn't work either.
 
Premiere can be really inconsistent as sometimes I will press Export and it'll say 35 hours left and stay at that, and then if I cancel it and press Export right away again without changing any settings, it'll go immediately to 20 minutes (the normal time these videos usually take to export) and work until it gets stuck at a certain percentage (which, like mentioned above, never corresponds to a frame where there's a cut, effect, transition or anything else, it's just a frame in the middle of a clip).
 
The footage is recorded in the .ts format with NVIDIA's NVENC H.264 encoder at 3840x1080 60fps which is then split into two 1920x1080 videos in Premiere that are overlapped, and I export as H.264 at 1440p60, VBR 1 Pass 45, 48000Hz 320Kbps audio. I do this because this way I have everything I need in one single file, using one single program with different tracks for each audio device. The videos usually range from 15 to 25 minutes, with two video tracks and two or three audio tracks. The top video track is always smaller than the one below it (think picture-in-picture).
 
The reason I record in the .ts format is because I need several separate audio tracks but I also need the footage to not become corrupted in case my computer crashes for whatever reason while it is recording, hence why I'm not recording directly to .mp4 (which corrupts interrupted recordings) and Premiere doesn't accept .mkv (and I'm also not willing to re-encode files in Handbrake as that really slows down my workflow).
 
The only way I've managed to successfully export my videos is if I export each video track separately (the top as Quicktime with Alpha so you can see the track below and the rest as H.264 at 1080p60). Then I import the exported files into a new sequence and export everything together to H.264 1440p60. It's the only workaround I was able to find but obviously, it's not ideal. So it seems like Premiere has a hard time exporting two videos on top of one another, but not if it exports one at a time, although it has no issues doing this with the newly exported files (which leads me to believe the issue might actually be the source being a .ts format and I literally just thought of this as I wrote this very sentence).
 
What do you think is the issue and what are new potential solutions for it?
Feel free to ask me for more information should you need it.
 
Thank you in advance,
- Nervly
TOPICS
Export , Freeze or hang

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correct answers 1 Correct answer

New Here , May 23, 2024 May 23, 2024

Hey! I wound up finding out what the problem was short after I made this post. I was using .ts footage recorded from OBS and for some reason that's what caused the export to freeze up. All I had to do was use the 'Remux' function on OBS to convert the .ts to .mp4 and use the .mp4 files on Premiere instead and everything worked out perfectly. Hopefully this works for you too!

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correct answers 1 Pinned Reply

Adobe Employee , May 15, 2024 May 15, 2024

Hi @Evan34727731rn7o,

This post is rather old. Can you give us specs on your system and media? Perhaps we can better help you!

 

Thanks,
Kevin

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New Here ,
May 15, 2024 May 15, 2024

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I'm having this very same problem, very annoying! I'm dissapointed no one was able to answer this. 

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Hi @Evan34727731rn7o,

This post is rather old. Can you give us specs on your system and media? Perhaps we can better help you!

 

Thanks,
Kevin

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New Here ,
May 20, 2024 May 20, 2024

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Yes, thank you. I have a Lenovo Thinkpad 3 with the specifications:

Processor AMD Ryzen 7 5700U with Radeon Graphics 1.80 GHz
Installed RAM 36.0 GB (33.9 GB usable)
Device ID 8C7FEE13-A447-4DB3-B0DE-E02174F014CC
Product ID 00342-21982-71333-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

I was using Adobe Premiere Pro to successfully export 1.5 hour videos a few weeks ago, all be it they would take a few hours but they would successfully export. I then tried to export a 10 hour long video in which it gave me an estimated time of 28 hours to finish. It ended up freezing in the middle of the export. It has done this before when I dont have enough free space on my disk, I delete some old files and clear up some space and then it works. But I tried to do that with no luck. It won't even export 1 hour long vidoes anymore. I have over 500 GB of free disk space now which is far more than I ever had and it still doesn't work. I've tried new sequences, new projects, new footage, uninstalling and then reinstalling premiere pro, clearing the media cache, running disk cleanup, moving all of my files to an external hard drive to free up space, different export settings. Nothing seems to do anything it just ends up freezing in the middle of the export at basically the same point everytime. I don't know what changed when I tried to export that 10 hour long video. I don't know whats going on. I bought this laptop purely for video editing and it is about 1.5 years old. Please help.

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Adobe Employee ,
May 23, 2024 May 23, 2024

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Hi @Evan34727731rn7o,

Kindly contact our agents for one-on-one support. https://helpx.adobe.com/contact.html. Look for the chat pod in the lower-right of the page. Ask for the video queue. They should help you with such a problem. Sorry the community was unsuccessful in helping you with this strange problem. Let us know how it goes.

 

Thanks,
Kevin

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Adobe Employee ,
May 23, 2024 May 23, 2024

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Hi @Evan34727731rn7o,

See if the solution posted by @Nervly might help solve your issue. Let us know!

 

Thanks,
Kevin

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New Here ,
May 23, 2024 May 23, 2024

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Hey! I wound up finding out what the problem was short after I made this post. I was using .ts footage recorded from OBS and for some reason that's what caused the export to freeze up. All I had to do was use the 'Remux' function on OBS to convert the .ts to .mp4 and use the .mp4 files on Premiere instead and everything worked out perfectly. Hopefully this works for you too!

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Adobe Employee ,
May 23, 2024 May 23, 2024

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Thanks for posting your solution, @Nervly! Great going.

 

Cheers,

Kevin

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New Here ,
May 24, 2024 May 24, 2024

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I'm glad you were able to figure it out. Unfortuantely, I have been using the same iphone to record all of these videos and changed nothing about what the videos were so that can't be the problem for me. I have found a workaround for these clips by just exporting a few minutes of the final video at a time and then putting them all together in a different sequence, premiere pro will export that entire 2 hour long sequnce in like 45 minutes. I think the problem might be that all of these video clips that I am trying to export are corrupted because after it failed to export that 10 hour long video, I believe I tried to export different clips before I freed up enough space on my SSD. In doing so it corrupted the files and now that I have plenty of space, it still doesn't work. Or the footage that the iphone gives me is straight up corrupted, either way I think I can solve this issue by having far more than enough storage space on my iphone and PC at all times. I will let you know if that works. Much appreciated

!

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