Premiere imports .mp4 only as audio.

[kristians91123582]

Hello!

I recently updated my premiere to v.12.1.1. and now have a issue where when i try to import video files (.mp4, shot on Sony a7sII), some of the files show up just as audio.

I tried to import through drag and drop, and the import window to no avail.

What seems random is that every time i tried to import again, the files that didn't work seemed to change, i.e. the same file could one time work and the second time not.

My computers specs:

How the files look once imported:

This is truly frustrating as there doesn't seem to be any clear-cut answer to what can be done about this anywhere, and I am working on a tight deadline with this project. Any help or suggestions would be much appreciated.

[Polyonomos]

I managed to find another way to import MP4 files, since i only was able to import one file at all. Every file that i added went afterwards "audio only".
So i have to always add atleast two files at the same time, in order to work properly. Afterwards i can delete the second file.

This Bug didn't show up at october 2019, but the november 2019 update brought that in.
Sry for answering to such an old thread, but it took me 2 days to figure that out. And there is no help out there for this problem.