Premiere not importing mov files.

[pharaohm25652655]

I upgraded a few days ago and now I have no quicktime support. It will not let me import any quicktime files. I can't even see them in the media browser. Also the export option for quicktime is now gone. I need help asap. I have 2017.1.1 on a mac

[Vidya Sagar]

Hi James,

If you want to use QuickTime 7 era codecs in Premiere Pro, please install Premiere Pro 12.0.1 version.

Here are the steps: Install previous version of your Creative Cloud app

Thanks,

Vidya

[jamesm85745938]

24. Re: Premiere not importing mov files.

James McCosh May 4, 2018 1:15 PM (in response to James McCosh)

Here are three examples.

1. A clip from the CD that came with the 'Classroom in a Book' for PPro

CC 2015 'Mid Suit' from Theft Unexpected.

The second- from my 70D

(Won't insert picture)

Video

ID                                      : 1

Format                                  : AVC

Format/Info                              : Advanced Video Codec

Format profile                          : Main@L4.1

Format settings, CABAC                  : Yes

Format settings, RefFrames              : 3 frames

Format settings, GOP                    : M=4, N=25

Codec ID                                : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                : 3 min 8 s

Bit rate mode                            : Variable

Bit rate                                : 4 453 kb/s

Maximum bit rate                        : 4 500 kb/s

Width                                    : 1 280 pixels

Height                                  : 720 pixels

Display aspect ratio                    : 16:9

Frame rate mode                          : Constant

Frame rate                              : 25.000 FPS

Standard                                : PAL

Color space                              : YUV

Chroma subsampling                      : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                      : 0.193

Stream size                              : 99.9 MiB (93%)

Language                                : English

Encoded date                            : UTC 2013-04-19 23:28:08

Tagged date                              : UTC 2013-04-19 23:28:08

Color range                              : Limited

The second- from my 70D

(Won't insert picture)

Video

ID                                      : 1

Format                                  : AVC

Format/Info                              : Advanced Video Codec

Format profile                          : High@L4.1

Format settings, CABAC                  : No

Format settings, RefFrames              : 2 frames

Format settings, GOP                    : M=3, N=12

Codec ID                                : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                : 1 min 31 s

Bit rate                                : 27.7 Mb/s

Width                                    : 1 920 pixels

Height                                  : 1 080 pixels

Display aspect ratio                    : 16:9

Frame rate mode                          : Constant

Frame rate                              : 25.000 FPS

Color space                              : YUV

Chroma subsampling                      : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                      : 0.534

Stream size                              : 303 MiB (95%)

Language                                : English

Encoded date                            : UTC 2018-05-04 15:17:32

Tagged date                              : UTC 2018-05-04 15:17:32

Color range                              : Full

Color primaries                          : BT.709

Transfer characteristics                : BT.709

Matrix coefficients                      : BT.709

From a professional video camera

Video

ID                                      : 4113 (0x1011)

Menu ID                                  : 1 (0x1)

Format                                  : AVC

Format/Info                              : Advanced Video Codec

Format profile                          : High@L4

Format settings, CABAC                  : Yes

Format settings, RefFrames              : 2 frames

Format settings, GOP                    : M=3, N=12

Codec ID                                : 27

Duration                                : 12 s 400 ms

Bit rate mode                            : Variable

Bit rate                                : 19.7 Mb/s

Maximum bit rate                        : 21.6 Mb/s

Width                                    : 1 920 pixels

Height                                  : 1 080 pixels

Display aspect ratio                    : 16:9

Frame rate                              : 25.000 FPS

Color space                              : YUV

Chroma subsampling                      : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Interlaced

Scan type, store method                  : Separated fields

Scan order                              : Top Field First

Bits/(Pixel*Frame)                      : 0.380

Stream size                              : 29.1 MiB (90%)

[Vidya Sagar]

Hi jamesm85745938,

It seems like a different issue. Just for a test change the renderer & check the issue.

Here are the steps: FAQ: How to change the Video Renderer in Premiere Pro?

Thanks,

Vidya

[jamesm85745938]

Thank you, I'll try when I return from a few days away. James.

[jamesm85745938]

Vidya

Absolutely correct! Why is GPU acceleration the default when there is no

GPU available?

Thank you very much. This has caused me much anguish and wasted time.

Regards

James

[Vidya Sagar]

Hi James,

It seems like there is an in-built GPU in the system. Premiere Pro might be picking it.

Thanks,

Vidya.

[jamesm85745938]

Vidya

There is a GPU on board, it's an Intel HD 630.

I found GPUSniffer which produced the following:

GPUSniffer testing 254

--- OpenGL Info ---

Vendor: Intel

Renderer: Intel(R) HD Graphics 630

OpenGL Version: 4.5.0 - Build 24.20.100.6025 24.20.100.6025

GLSL Version: 4.50 - Build 24.20.100.6025

Monitors: 1

Monitor 0 properties -

   Size: (0, 0, 1920, 1080)

   Max texture size: 16384

   Supports non-power of two: 1

   Shaders 444: 1

   Shaders 422: 1

   Shaders 420: 1

--- GPU Computation Info ---

Found 1 devices supporting GPU computation.

OpenCL Device 0 -

   Name: Intel(R) HD Graphics 630

   Vendor: Intel

   Capability: 2.1

   Driver: 2.1

   Total Video Memory: 6466MB

But selecting it in Project Settings does no good. Perhaps it's not in

the Adobe acceptable list, but if so, why is the option to select it there?

Any ideas?

James

[jamesm85745938]

Vidya

And another thing...

I found that transcoding all these captured and found clips to

HEVC(H.265) made the problem go away. If it is just the renderer why

would changing the codec make a difference?

Interestingly, PPro CS6 imports the files as is and the renderer choice is greyed out and forced to software only. Perhaps CS6 uses the CUDA list and CC 2018 detects the GPU and gets it wrong.

James

[forrwhat]

I have the latest Premire CC for windows.  When I try to import a .mov  an error "the file has no audio or video streams" It will play with my video player though.  

[Vidya Sagar]

Hi forrwhat,

What is the codec of the MOV file? You can use Mediainfo software to check it.

URL: MediaInfo

Thanks,

Vidya

[jamesm85745938]

Vidya

Here are three examples.

1. A clip from the CD that came with the 'Classroom in a Book' for PPro

CC 2015 'Mid Suit' from Theft Unexpected.

    The jpeg is what it looks like when imported into PPro CC 2017. 

The info is the export from Mediainfo.

2. A clip I made today with my Canon 70D

3. A clip from a friend's professional video camera.

PPro CS6 does not garble theses clips.

If it is to do with the Quicktime ban, it is curious that it affects

these clips in a PPro version released before the ban. If it isn't, then

what is it?

In any case, I can understand not supporting Quicktime for export, but

not supporting for import is criminal. I am certain that it has made

vast numbers of projects now worthless, unless one has the time and

expertise to transcode, laboriously, every original clip in every

project. Adobe has shot itself (and everyone else) in the foot.

James

[jamesm85745938]

Oops! I thought I could attach things to a reply.

Here's the first

Video

ID                                      : 1

Format                                  : AVC

Format/Info                              : Advanced Video Codec

Format profile                          : Main@L4.1

Format settings, CABAC                  : Yes

Format settings, RefFrames              : 3 frames

Format settings, GOP                    : M=4, N=25

Codec ID                                : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                : 3 min 8 s

Bit rate mode                            : Variable

Bit rate                                : 4 453 kb/s

Maximum bit rate                        : 4 500 kb/s

Width                                    : 1 280 pixels

Height                                  : 720 pixels

Display aspect ratio                    : 16:9

Frame rate mode                          : Constant

Frame rate                              : 25.000 FPS

Standard                                : PAL

Color space                              : YUV

Chroma subsampling                      : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                      : 0.193

Stream size                              : 99.9 MiB (93%)

Language                                : English

Encoded date                            : UTC 2013-04-19 23:28:08

Tagged date                              : UTC 2013-04-19 23:28:08

Color range                              : Limited

The second- from my 70D

(Won't insert picture)

Video

ID                                      : 1

Format                                  : AVC

Format/Info                              : Advanced Video Codec

Format profile                          : High@L4.1

Format settings, CABAC                  : No

Format settings, RefFrames              : 2 frames

Format settings, GOP                    : M=3, N=12

Codec ID                                : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                : 1 min 31 s

Bit rate                                : 27.7 Mb/s

Width                                    : 1 920 pixels

Height                                  : 1 080 pixels

Display aspect ratio                    : 16:9

Frame rate mode                          : Constant

Frame rate                              : 25.000 FPS

Color space                              : YUV

Chroma subsampling                      : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                      : 0.534

Stream size                              : 303 MiB (95%)

Language                                : English

Encoded date                            : UTC 2018-05-04 15:17:32

Tagged date                              : UTC 2018-05-04 15:17:32

Color range                              : Full

Color primaries                          : BT.709

Transfer characteristics                : BT.709

Matrix coefficients                      : BT.709

From a professional video camera

Video

ID                                      : 4113 (0x1011)

Menu ID                                  : 1 (0x1)

Format                                  : AVC

Format/Info                              : Advanced Video Codec

Format profile                          : High@L4

Format settings, CABAC                  : Yes

Format settings, RefFrames              : 2 frames

Format settings, GOP                    : M=3, N=12

Codec ID                                : 27

Duration                                : 12 s 400 ms

Bit rate mode                            : Variable

Bit rate                                : 19.7 Mb/s

Maximum bit rate                        : 21.6 Mb/s

Width                                    : 1 920 pixels

Height                                  : 1 080 pixels

Display aspect ratio                    : 16:9

Frame rate                              : 25.000 FPS

Color space                              : YUV

Chroma subsampling                      : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Interlaced

Scan type, store method                  : Separated fields

Scan order                              : Top Field First

Bits/(Pixel*Frame)                      : 0.380

Stream size                              : 29.1 MiB (90%)

[forrwhat]

Vidya,

Media Info says:

[jamesm85745938]

I have replied properly to you by replying to MY OWN message!

[Vidya Sagar]

Hi All,

Sorry for the delay in response. The Green and Pink preview issue is under investigation; Engineering is working on a fix.

Please check this thread for workaround: Green and Pink Video in Premiere Pro 12.0.1 (Build 69)

Thanks,

Vidya

[rakesho15768175]

Same happen with me..its just a copy paste error..
copy again thos file from.. whr u copy last time..
and replace them..it work

(play all thos file with any player ..if they cant play it replace them)
(no need to downgrade or upgrade ur software)

(u cant import them .coz they r faulty files)

and try to upgrade ur quick-time player

[Guest]

I also met this issue before, I convert my mov files to mpeg-2 with the help of iDealshare VideoGo then successfully imported the converted files to premiere.

Step by step guide at How to Convert MOV to Premiere Video Format?