Premiere not importing MP4 files with out fault

[jamesm85745938]

Even Premiere Pro CC 2017 will not import MP4 files from the CD without

fault: garbled and with a green or purple cast.

James

[Vidya Sagar]

Hi James,

Sorry for the trouble. I branched the post to a thread as its a different issue.

It is possible the CD files may give few issues due to partial corruption. Is it possible to share a screenshot of the issue with us?

Thanks,

Vidya

[catwt202970]

This keeps happening to me too on every mp4 I try to import into PremierePro, even files I created on PP. I've opened the files using different players and they all play without fault until I try to import into PremierePro to make a few edits to the footage. Here's a visual:

Would love to know if you think there's a good fix.

Thanks!

Mari

[jamesm85745938]

Mari

Try: File->Project settings->General->Renderer->Mercury Playback Engine Software Only.

I had the same problem. Unless you have a graphics card with a GPU that PPro reccognizes GPU Acceleration won't work.

James McCosh

[catwt202970]

Thank you so much, James! That was the solution. Very much appreciated.

Mari

[js96133466]

The only solution I found, when using a mac is this:

Install Quick Time Player.  Open the file in Quick Time, then export the file into your downloads folder.

Then reorganize them and premiere will be able to import them.

I don't know why this works.  The file was originally a quick time movie file, and now I am exporting as a quicktime movie file.

The only reason I can think is that the new export is a newer version of quicktime.

Nonetheless, it's working.