Premiere Pro 2018 constantly crashing

I need some help. PLEASE. Adobe has not provided me with straightforward answers and I am sooooo frustrated I could spit. I have worked with Adobe Premiere Pro for 4 years now and have never had a real problem with exporting files. Now a rep is trying to tel me that it might have something to do with variable bit rate video files on an IPhone vs constant bit rate, etc. whatever. I have a low IQ n many things but I can promise you, that assessment is WRONG. I did nothing from last year to this year and when I would export about 25 minutes of a video show, it would take maybe an hour to export. Yesterday I tried exporting a 5 minute video ALL SHOT ON A GOPRO and it said it would take 9 hours! Unacceptable. If I could walk away from Adobe I would BUT all my shows are edited and ready to go and all I want to do is speed up the exporting, etc. SO I am looking at a new Mac Book Pro with better speed, specs, all the bells and whistles, and then I am thinking of using Adobe's 2020 updated version. Here's my dilemma. A few years ago I went and updated my premiere Pro version and it screwed up all my video editing sessions,. I couldn't find the files and the video pieces here and there and they just wouldn't come back into the session . . . SO what did Adobe do for me . . . you ready? They got me to reload the previous version, and magically all my sessions were back to normal. And they wanted a standing ovation. Buttheads. Big deal. They did nothing for me. SO my biggest concern is my past shows. If I get a new Mac and go wth there 2020 upgrade of Premiere Pro, what guarantees do I have that my previous files and sessions will be recognized and open correctly? AND to maybe solve that problem entirely, can I use that older version on the files I have now and use a different newer version on a newer computer? Does Adobe allow me to do that? I saw you had knowledge of stuff like this so I am praying you might be kind enough to help me and give me some intelligent guidance rather than poor guessing. Thanks and I hope I hear from you soon. Love, Austin.

Yes it constantly crashes. I save the file and close it up and re-opening it takes me hours. It says my files are lost or I must locate them but they are still there. What is gong on. Adobe you must fix this now!

I really need help for this problem.

I've been using premiere for over two years on my Macbook pro 2015. No problem at all, until I updated it two months ago. Since then, I've been experiencing constant, and absolutely random, crashes (software no responding, and cursor just remains as the spinning circle until I force quite the program).

Today, out of frustration, I went out spent over $4,000 to upgrade my setup to the macbook pro 2018 32gb 2.8ghz i9, believing that the problem will be solved (I thought it was my computer issue). GUESS WHAT, the error keeps coming back. The huge project is due soon and I'm here pulling my hair out as my work keeps getting crashed unsaved... I'm desperate for an answer. HELP

i think i have a worse problem

In my case, i open premier pro, import a .mp4 video (1080p, 16:9, 30fps) and it sits in the library no problem, i can do most things but once i drag my video into the timeline or the editing window but premier will crash immediately. the thing it is a new laptop, my old laptop that had a 4th gen i5-4210u didnt have this problem.

Hello!

I dunno if anyone is still looking for help but here is my case and how I fixed:

(Skip next few paragraphs if you don't want the boring part)

  I needed Adobe PP to finish my school project and since me and my co-worker in this project couldn't use the school computers 24/7 we ended up using our own laptops.

  The difference was that we were running Win 10 and Adobe PP 2018, in the school computers we had Win 7 and Adobe PP PS6.

  We started our project and everything was fine in the beginning, then we started having the crashes and so little help (more like none) from our teacher.

  And here's were I started to mess with some settings, and how boy, that was easy...

(And here's what probably you came for)

  (I dunno if this works to everyone, it worked for me and my friend)

In Adobe PP 2018 shortcut:

- Click right mouse

- Select 'Properties'

- In that new window select 'Compatibility' tab

- In that tab, where it says 'Compatibility mode' check 'Run this program in compatibility mode for:' and 'Windows 7'

- Hit 'Apply' and then 'OK'

Now try to use Premiere!

Again this worked for me, it might not work for you. Unfortunately I have no way of helping Mac users.

/!\ It's probably because I have a crappy laptop BUT if after this, Premiere, takes a lil longer to load something, let it load, don't randomly click and make it ""over-think"", wait a bit /!\

I'm a new user of Premiere Pro and was hoping to learn video editing after using Illustrator, Photoshop and InDesign for 4 years now with great success.

However, on attempting to learn Premiere Pro, it is constantly crashing whenever I import media to the timeline. This has happened over 10 times in the past 2 days. I was on with the technical support team this morning through chat and at first, they solved the problem but then it returned whenever I got around to attempting some editing today.

After the second round of chat with their support, their support team wanted administrator permissions to troubleshoot the issue claiming that Premiere Pro needs administrator permissions on Windows to run properly. Our CTO couldn't grant them grant them administrator permissions due to the security risk and their system requirements don't state they need administrator permissions.

Not sure Adobe know what the problem even is and since this issue has been going on since November 2017 judging by this thread and there seems to have been one update since then and that hasn't fixed the issue.

I'm now going to have to move away from Adobe as i've a project that needs completed in the next few days and Adobe has clearly proven themselves to be unreliable and not concerned with the fact their product no longer works. They're still happy for us to pay them though.

My system in case it matters:

Windows 10 64bit

Intel i7

16GB RAM

SSD

Navidia graphics card

crash crash crash. Argh!!!

Same here, on three different computers, all the same.

I have lost more work using Premiere due to crashes than any other application that I have use in 35 years of computer work. Not since the 1980s have I work with an application this poorly written for stability.

Exactly the same for me too.

With the Amd radeon card being native supported since 10.13.4, I think using radeon card systems with computational strength in a Mac OS system is perfectly reasonable now.