Premiere Pro (2019) don't play MOV files from Nikon (frozen video, audio only)

[Vylaern]

Hi,

When I uploaded my Nikon MOV files (Video Codec Type: MP4/MOV H.264 4:2:0  (Full Range)) into Premiere Pro 2019 they don't play video. I got audio only, and frozen video.

On my very old laptop and Kdenlive editing software this was working smoothly without problem. Do I need to buy any codec or do anything else to be able such files in Premiere Pro?

[1] I took small part of a .MOV clip (about 5 seconds), exported it into .mp4 file (took about 4 minutes!) - and such file works. Why is not playing in Premiere Pro and why takes so long time for just 5 seconds?

[2] Files .MOV play very well in any video player in the system, only not in PP.

[excited_Genie16B8]

Upload means to transfer files from a local computer to a remote computer over a network, such as the Internet.

You Import media into PP.

[Vylaern · Accepted solution]

Yes, I imported them into PP.

However, I found a solution - just add .mp4 to the end of a file, import it again and works smoothly. Some kind of very old bug fixed in 2015, but live again.

[Vylaern]

Just to confirm, last updates fixed the issue

[garym76011461]

I wish Adobe would remove dated and erroneous information such as this.  Changing the extension on the file does not work in the current versions of PP.  I'm still having trouble importing .mov files, it loads 1 file into the timeline but no more.  Only in a new sequence will the video appear, otherwise only audio.  I have updated Quicktime and installed the latest codecs.  It was possible until recently to seamlessly import these files but something changed.

If this problem isn't solved I will be forced to use other software for editing.

GM