Premiere Pro 2019 wont Queue to Media Encoder 2020

[daniellek76]

Having a problem with Premiere pro 2019 sending exports to Media Encoder to Queue, it says Media Encoder is not installed, which it is. It exports fine through Premiere, but not Encoder. 

I am using PP 2019, as I had issues with PP 2020, it kept crashing with an error message, so I went back to PP19, but now I can't Queue to Media Encoder. I have just tested with Premiere 2020 and it queues to encoder and exports fine, so its something between PP 2019 and encoder 2020. I no longer have encoder 2019, as it was automatically deleted on the upgrade, unfortunately. 

I'm on a 2017 iMac, 5K, 3.5 GHz, i5 Core, 40 GB RAM, Radeon Pro 575, Mac OS 10.14.6 (Mojave.)

PP2019 - 13.1.5 

PP2020 - 14.0.0 

Encoder 2020 - 14.0

Any tips greatly received. Thanks

[Vinay D. · Accepted solution]

Hi daniellek7136805,

You need to install Media Encoder 13.1.5 to use it with Pr 13.1.5.

//Vinay

[daniellek76]

Hi Vinay, I did think of that, but I thought it wasn't possible  - but I've just checked on the website, and I can. I should have checked before assuming! Thank you. 

[diegohblack]

Not working for me. It hasn't for months, no matter how many versions I try, or re-installations.  Please help.

[MrHabbs]

I'm also stuck with the same problem, I have can't seem to find the older version of the media encoder to use with V 13.1.. any ideas on how to solve this?

[Warren Heaton]

The older version of Adobe Media Encodeer installed with the older version of Premiere Pro.

If you plan to use older versions, but sure to disable "Remove old versions" in Adobe Creative Cloud Desktop.  That's the easiest way to unintnetionally lose an older version.

That said, older versions are available under the elipses ("...") that appears to the right of the Open button in Creative Cloud Desktop.

Creative Cloud Desktop > Media Encoder > Older Versions

[Warren Heaton]

Deigo:

You can post a question here about your installtion issue:

Download & Install

Or, I'd call Adobe Support for assistance the installation process.  Maybe call when you can allow for an hour to an hour and a half.

-Warren

[FLACSO5E24]

Here I have the same problem and both versions are 15, any clue?

[Ann Bens]

Do a clean install of both programs and Use the Adobe Creative Cloud Cleaner Tool to solve installation problems