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PREMIERE PRO 2023 CRASHES COMPUTER AND COMPUTER ITSELF SHUTS DOWN

New Here ,
Apr 27, 2024 Apr 27, 2024

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I have Premiere Pro 2023 (Subscription).  Just recently, it shuts down my entire computer, instantly, in 1/10 of a second.  This creates problems since I have unsaved work on Notepad, etc.

 

I went to update PP, and the mere selecting of express did the same thing, almost as if my computer is allergic to Adobe!

 

Any suggestions?

 

Thanks,

 

- Jeff

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New Here ,
Apr 27, 2024 Apr 27, 2024

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OP here, don't see a way to edit, and I want to add this tidbit:

 

I just updated Premiere Pro to the latest version... 20-204 .. and hit the "open" button on the updated website and ...

My computer instantly crashed!!!

 

Mod note: Profanity removed. All Caps were removed. Please avoid these things in the future.

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Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

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Hi @Jeffrey35659507f2ky,

Sorry for the problem. Can the community have more information? FAQ: https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-a...

 

I hope more info might help the community solve the issue for you. Sorry for the frustration.

 

Thanks,
Kevin

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