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Premiere Pro 2023 crashes on Startup

Explorer ,
May 29, 2023 May 29, 2023

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I cannot get Premiere Pro to start. It does always crash during "Loading ExporterBMP.prm" or similar .prms or dlls. Did several reinstalls and used the Cleaner App to uninstall it.

 pp2023.PNG

The dump looks like this:

dump.PNG

 PP 2022 and AE 2022 and 2023 work fine. 

 

Windows 10, NVidia 3090.

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Explorer ,
May 29, 2023 May 29, 2023

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Update: I experience this crash on the 23.4 versions of AE, PP and Media Encoder. The 23.3 versions work fine.

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Community Expert ,
May 29, 2023 May 29, 2023

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by any chance do you have the game driver installed for the nvidia?  If so, uninstall and install the studio version...  Premiere does not play nice with the game driver

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Community Expert ,
May 29, 2023 May 29, 2023

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and how much ram do you have?  Updates often require more system resources...

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Explorer ,
May 29, 2023 May 29, 2023

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64 GB, should not be the problem.

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Community Expert ,
May 29, 2023 May 29, 2023

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and if 2022 versions work ok, probably not the nvidia driver.   Not really a windows expert, but wondering if it could be a permissions issue.  Maybe try and create a new system user with administrator privileges...  

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Explorer ,
May 30, 2023 May 30, 2023

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I tried starting with admin privilegues already. 2023 versions work fine too, just the update from 23.3 to 23.4 makes it fail.

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Community Beginner ,
Jun 06, 2023 Jun 06, 2023

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I am running Windows 10 Pro, studio driver in the RTX 3060, 128 GB Ram. I have tried everything.

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Community Beginner ,
Jun 17, 2023 Jun 17, 2023

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I've had the exact same issue too. I first noticed it when I downloaded the new beta version of photoshop so I uninstalled and Premier pro worked perfectly again. Now that PP has updated it is crashing again. I shall try an earlier version and hope that adobe find a fix. I've sent a few crash reports so fingers crossed it's soon. 

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Community Beginner ,
Jun 17, 2023 Jun 17, 2023

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I've gone back to vrs 23.3 and it's workign again. 

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Community Beginner ,
Jun 19, 2023 Jun 19, 2023

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My 23.3 opens but now the video plays back jittery.

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