Premiere Pro 2023 won't import HEVC mov files

[AB_BTK]

Hello Adobe Community. I would love some help with this issue.

I receive an incompatible format error when I try to import 3840 × 2160 HEVC .mov files recorded in Open Reel, into Premiere Pro. They won't import into Media Encoder either. The files open in Quicktime and VLC player with no problems. I have emptied the cache in premiere and restarted the computer several times. Was wondering if there is a codec I need to install. Thoughts?

I am running Premiere Pro 2023 (23.1) on Ventura 13.2 on an iMac 2017.

Processor: 3.8 GHz Quad-Core Intel Core i5

Graphics: Radeon Pro 580 8 GB

Memory: 32 GB 2400 MHz DDR4

Thank you for any help.

[Ann Bens]

Might be a H.265 flavour Premiere does not like.

Convert with shutter encoder to an edit friendly codec.

Shutter Encoder encoding|converting video FREE PC|Mac

[asebg]

I'm also experiencing this issue. 4K HEVC .mov and .mp4 files from OpenReel don't play nice with Premiere anymore. Anything I recorded prior to May 2022 plays back fine still.

[asebg]

I re-installed Premiere 2022, and it seems to handle the OpenReel files normally, including Media Encoder. OpenReel support told me that Adobe dropped support for a specific iOS HEVC codec that they and some other companies use. I am going to submit a complaint to Adobe in a bit here.

[Gugan23525604o7zl]

Same Problem Mov Hevc Codec Files Not Imported In Premier Pro