Premiere Pro 2024 is Glitchy!

[lesliek1]

I'm finding it hard to work smoothly in this version. Already started a project, so can't go back to previous version! Can't drag and drop assests on to timeline easily (takes several tries), can't drop transitions onto timeline (takes several tries), music is glitchy (I deleted and reinstalled only to realize this is how it's working in this version so far). The glitchiness goes away in an exported file. 

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

[lesliek1]

Thanks for all the suggestions. I tried all of them, to the best of my ability. The only way I could empty the cache is by selecting the “delete” button from preferences>media cache. I cannot find an appdata>roaming>adobe>common>cache folder. Attached is a screen shot of my file manager.

[Peru Bob]

Got to Edit > Preferences > Media Cache to find where the Media Cache is located.

You can change the location if you can click Browse.

[lesliek1]

I don't know where to browse to, to find the media cache.

[Peru Bob]

@lesliek1 

Read my previous reply again.  I edited it.

[lesliek1]

Am I CREATING a folder for the media cache or am I FINDING one that exists?

[Peru Bob]

Am I CREATING a folder for the media cache or am I FINDING one that exists?

By lesliek1

There can only be one.  If you want to delete it and don't know where it is, you can find it.

If you want to move its location and delete its contents, you can.

[lesliek1]

I've tried to say I cannot find it. I sent a picture to show you that it doesn't exist in the path specified by Premiere. I've searched in the File Manager and can't find it. I've been in almost every folder and don't see it. I would not be emailing you if I could find it. 

[Peru Bob]

In that case, choose to delete the Cache and then change its location to a place where you can find it.

[lesliek1]

I'm sorry, this is not helpful. We are going in circles. I'm limping along and hope for an incremental update soon. 

[Warren Heaton]

The system requirements were updated for Premiere Pro 24.  If you choose Help > System Compatability Report, so you see any alerts?

[McNallyMultiMedia]

I'm having issues with putting In and Out points in the source monitor.  I'm not able to place them with keyboard short cuts or the buttons under the monitor.

[Daniel33197557byqh]

I use premiere pro all the time and it's a great editing program but it's very frustrating when I finish editing my video and try to post it directly to YouTube but I can't upload a thumbnail that I made through your app and I have to do it through YouTube. EVERYTIME I choose the upload a thumbnail tab and click on my file it keeps lagging and buffering and won't ever open the program. It has made my computer close app and delete two projects I had to remake and that pissed me off! I have a new MacBook Air so it isn't my computer I have restarted my application 3 times restarted my computer 5 times and force quit my entire computer and it still bugs out. I don't want to delete my subscription but I will and use something else if this continues I love adobe I use all of the applications but this is slowing down my process when I can do the same thing with another subscription based program!

[amishjha]

Whoever decided to remove the drag and drop to timeline feature, kudos to you as you made me switch to da vinci resolve. Genius move! as if Premier Pro wasnt glitchy enough.

[Warren Heaton]

That has not changed.

You may want yo start a new thread to get help with this issue.

[Peru Bob]

remove the drag and drop to timeline feature,

By amishjha

This may be your issue:

https://community.adobe.com/t5/premiere-pro-discussions/faq-why-does-audio-or-video-not-go-to-the-tr...

[jameela99277925]

Mine literally alwayt freezes when trying to access the file menu. It's a miracle the program works at all - it never crashes but it will hang 19 times in a row when trying to click file save and always recover. i never had this issue before 2024 not even once, and I've done the troubleshooting, that's not the issue.

[lesliek1]

Mine still crashes ALL THE TIME! After Effects too but a little less! Projects literally take so much extra time because of constant rebooting.  I bought a beefy gamer laptop with loaded memory, disk space and graphics card in hopes of preventing this type of problem. I now don't believe my issues were related to my computer. 

[R Neil Haugen]

Gaming computers often have things setup for gaming, like sound cards and settings, that cause havoc with video editing apps. That's tge first thing to check.

Second, gaming computers frequently don't have the parts specifically needed by an NLE.

And third, to get able to help you at all we'd need to know your specific hardware, OS/CPU/RAM/GPU and GPU driver. Note: Nvidia gaming drivers are *not* recommended for editing apps.

Plus the media you're using and effects.

[lesliek1]

I've never heard that a specific type of computer is necessary for running Premiere Pro/After Effects  No salesperson has ever mentioned that nor have I read that. I had a gaming system prior to this one (MSI) and mostly Premiere worked ok in previous versions. Any feedback as to why Premiere would crash so frequently would be appreciated.

My system set up is as follows:

Windows 11 Home

64 Bit Processor

925 GM Disk space

64 RAM

Nvidia GE Force Video Card V3.27.0.120

[Warren Heaton]

@lesliek1 

Value-added resellers (VARs) who specialize in selling configurations for running Premiere Pro and After Effects are still around, but fewer than there used to be.  If building a system yourself, check it against what Promax Systems and Puget Systems offer.

Also, well-configured HP Z series or Apple Mac are common for broadcast and feature film work.

That's not to say that Premiere Pro and After Effects will not run well on other systems.  It just means that the systems have been tested to perform well and in the case of having purchased it from a VAR then there are support staff that can answer questions quickly.

[Ivan31678467ewb8]

I am having similar problems. 2021 worked fine, but 23 and 24 have these issues: extremely sluggish timeline playback (even with proxies), keyframes not working (example: set 1st keyframe to 0 and 2nd to 100. Result is a value of 100 all the way, like keyframe 1 doesn't exist). Deleting cache doesn't help. I am on a HP Z840 workstation, 2x Xeon 2.6, Nvidia Quadro M4000, SSD disks...

[R Neil Haugen]

I think that's at least partly because that is truly a respected elder generation computer. For example, the Maxwell generation M4000 GPU is from 2016 ... the era of the 700 series GT cards. 

I would expect issues with lag and playback with that gear. 

[Warren Heaton]

The HP Z840 is from 2013, right?  I'd expect exceptional 1080p performance and solid 2160p performance with CC2014 through 2019 with mezzanine CODECs, maybe as far up as 2023.

I'm not sure I'd expect great performance from 2024.