Premiere Pro 2024 - Playback is lagging

[Lanchus27]

Hi,

Whenever I drop a video or audio file into the premiere timeline and press play, it lags and makes it impossible to work with. I already tried clearing the cache and other stuff I saw on the internet. I even had a adobe agent try to fix it remotely by doing lots of things (among those, installing new drivers for the graphic card) and it keeps happening. Anyone having the same issue?

[Ann Bens]

Please post comp specs, Premiere version and build.
Also screenshots of MediaInfo info in Treeview on footage used, sequence settings and export settings.

https://mediaarea.net/en/MediaInfo

[AllyWa11]

I'm having the same issues. This has started since the update, and I have tried everything. (In my pc settings)

[Lanchus27]

Hi, as I said, the Premiere Version is the latest Adobe offers (24.2.1 I believe it is). As for my computer:

ASUS Zenbook 15

16GB RAM

512 SSD

Nvidia GEFORCE GTX 1050 with Max-Q Design

Intel Core i7-8565u CPU 1.80Ghz 1992 Mhz 4 cores, 8 logical processors

Can't insert a video cause it won't let me upload it.

[Ann Bens]

You do not upload but rather ingest or import.

Users do not always know what the latest update is (hence the question to post version and build).

As for the driver:

If you are using a Nvidia card with the current (551.61) studio driver, roll one driver back.

[R Neil Haugen]

That six year CPU is struggling to be able to simply run the PrPro program at this point. Sadly it will not have much future with a pro level NLE.

And over the last 30+ years, I really don't know how many computers we've gone through.  I have to update my main desktop after a couple years, maybe GPU and drives, and replace it in about four years. That's ... computer Life.

My laptop is now five years old, an Acer Predator Triton, with a 2080Ti. It was a screaming machine in April 2019 when I got it. And actually gets by with Pr 2024. Can't run Resolve 18 worth a hang, so I've deleted that off of it. 

And ... probably this fall, I'll give that to the missus as her laptop is even older/lesser, and I'll get another laptop ... 

[Lanchus27]

Ann Bens,

What I meant is that I cannot upload a video showing an example of the problem HERE cause the site won't let me. The problem occurs with any kind of file I import into Premiere, wheter it's a video recorded with my camera, a video downloaded from YouTube etc.

[Lanchus27]

Hi Neil, thanks for your input. Still, I kinda find it hard to believe that from one day to another my CPU suddenly can't handle the video playback in Premiere.

[Lanchus27]

Neill,

Besides, I tried editing in the older versions for Premiere I have, (including the 2019 version) and the problem persists. So I don't believe the problem is the CPU is the issue here. It handles all mof the other Adobe apps perfectly.

[Lanchus27 · Accepted solution]

UPDATE: PROBLEM SOLVED

An Adobe agent connected remotely and fixed the problem. He touched a few things, but for what I can see maybe the problem was mostly that both video cards were enabled (intel, the one that comes with the computer and the Nvidia).