Premiere Pro CC 2014 - Choppy multicam playback

[RGTV]

So I'm running Premiere Pro CC 2014 (8.0) on OSX Mountain Lion (10.8.5), using CUDA acceleration and everything works fine except for one thing: when I do a multicam edit I switch the program monitor into the multicam mode as usual. However, during playback I'm dropping frames with the video (audio playback is normal). This happens with playback at any resolution, even down to 1/8. Since I've retained the previous version of Premiere Pro (7.0), I've checked it's multicam playback and it's completely normal at full res. After going through and matching all settings in 8.0 to 7.0 I'm really at a loss with this problem, any ideas?

[Todd Mobley]

I'm not cutting pro res footage. It's quicktime files from a 7D.

[RGTV]

I didn't say you were. What I'm saying is that you can take a performance hit with multicam edits if you don't transcode first, to DNX specifically.

[DMH79]

Anyone have an issue where with projects in 8.1 (2014.1) sometimes the multicam keeps playing and you can't stop it? In other words, I'll be editing for a bit and then I hit spacebar or manually try to stop playback and I can't stop it. I just continues on playing and no clicking anywhere will stop it. It always eventually stops but sometimes it's 2 minutes later! This has never happened. A caveat is that this is happening on projects sent to me by my assistant editor. I haven't started a project from scratch in 2014.1 yet and created and edited a multicam myself to see if it happens. But on all the projects he's sent me it happens. When the multicam window isn't enabled everything is fine. Weird, huh?

[FAMS]

Hi! After update to OSX Yosemite same thing happens like DMH79 describe. I think Premiere CC 2014 has some "imcompatibilities" or issues with this new OS. Another thing that happen to me is that I work with Tricaster 8000 from NewTek and already work with is recorded files recorded. The system have the Newtek codecs and by MAC OS they can recognize and play well the files with Quicktime pro 7. But is I play the files with default quicktime (v10) the video appear with green bars at the beginning and after played without colour, a very strange image. In Premiere CC with earlier OSX everything was fine. So, something is wrong... What OSX you have DMH79?

[DMH79]

I was on OSX 10.8.5 for the last 2 years. No issues like this. I just moved onto a fully supped up PC running windows 8.1 and I have issues only with one of my editor's projects (I was using PPro 8.0.1 and 8.1). As for my 2nd editor, I never have issues with his multicams. You may want to look at this thread. I just found it and I haven't yet worked on a new project to test out it's effectiveness but there seems to be some very interesting workarounds. Either way, hopefully this all gets cleaned up by Adobe in the next update. Bug fixes > features. That would be my signature.

One workaround is to edit on one monitor if you currently are using two. See if that helps. There are a few other odd workarounds too...Here's the link: Re: Fast playback (multicam) won't stop until end of timeline reached

[FAMS]

I hope a new update is coming out to fix all this new issues.

Adobe must be faster fixing this issues because cause us lots of problems,

specialy with multicam. I will work with multicam but have to convert all my 10 cameras.

Too many time wasted.

[phalanx314]

I've tried switching to only one monitor - still have issue

I've built a new project from scratch with no effects - still have issue

the only thing consistent is the GPU drops utilization and PP starts to get choppy.

[rmartin215]

I know this is complicated and maddening....but some time ago, I changed the C drive to a 500 gb Samsung solid state drive, and it seemed to make a big difference.  I am curious if this has helped others. 

[Kyrophaios]

I've been following this thread, because I am having the exact same issues. Choppy, stuttery, and out of sync playback on .mxf multi-cam timlines (2 cam only), and out-of sync playback on regular .mxf clips. The choppiness happens even if I  No output to external monitor, no output through any kind of output card, audio is coming straight out of my 2013 Retina MacBook Pro. I can temporarily resolve the issue by switching my audio playback setting from Adobe DV to Adobe Desktop Audio, but this only works for about 2-3 minutes and then it goes back to being choppy and slow.

I've tried all of Mark's and Kevin's "solutions" to no avail.

Transcoding to a different format is not an option as this is 30 days of footage, and the end result is due next week.

I can't believe how something that worked completely fine in 2013's version of Premiere CC is now broken and unfixable. C'mon guys. Fix this!

Oh, and since the last release in 2014, playback from my AJA T-Tap to my external monitor also plays back severely delayed and choppy. I'm stunned at how Premiere just started falling apart.

[FAMS]

Hi Kyrophaios!

Last month I worked in a project with 9 cams mxf format. Because of another issue with multicam, like I refered in this thread, had to convert all my original files.

I worked with MXF files (IMX50 PAL 720x576 WIDE) and works very fine. I have 4 HDDs and put 2 or 3 cams on each. What kind of MXF are you working?

Unfortanetely Premiere is getting worst to accept and work well in multicam. At this time the 2 formats that I worked (converted) are MXF and Quicktime.

In my last work my original footage were Quicktime from Tricaster 8000 (Newtek) and premiere simple dont recognize the codec that in earlier version had no problem.

I dont understand, Adobe is getting worst instead of improvements, specially in  what concerns multicam.

Every time adobe launch an update I'm affraid to apply because something get worst.

[Kyrophaios]

I agree, how do updates make it worse? The original Premiere CC worked great, but Adobe has made it impossible to import my new CC 2014 project into reliable old CC. I'm frustrated because I pay $600 a year for software that doesn't work the way it's supposed to.

Anyway, in an effort to be constructive, for some reason playback is overall smoother if I open the original CC program, and then open CC 2014. Not sure why that would make any sense, but that's what happened. It still eventually gets stuttery, but it takes a lot longer to get to that point.

I'm working with Canon C300 mxf files. When you say convert, you just converted your original MXF files to IMX? For reference, I'm running footage off a striped raid via thunderbolt with read speed through the roof, so I know throughput isn't the issue.

I miss FCP7.

[FAMS]

I had some footage in IMX50 so I converted all the other formats to IMX50.

If you are using a RAID via thunderbolt is more than suficiente to do your work.

What happens is almost all codecs are not "suitable" for première in Multicam mode.

Thats the problem! But if you work with one single file you dont have the problem and vídeo play out well every time.

Like I said before, there is some wrong is Multicam in CC 2014. Older version were more stable and accept more codecs witout no problem.

Adobe got worst in this and seems to get worst every update.

Anyway the two codecs I already work fine in multicam mode, after convert original footage, are MXF and Quicktime.

[Guest]

I too am having the same issue - I'm on 8.01 (Build 21) I'm running an i7 3770k 3.8gz with 16GB of ram a Nvidia GTx 770 Super Clocked 2GB video card. I'm trying to run multicam (3 angles) using GH4 - 4k footage. I can edit single clips just fine but when I try to run multicam it lags to a really bad 130 frames dropped within 5 seconds of playback on a multicam sequence with 3 feeds. I have my playback resolution set to 1/8 and even tried 1/16 to no avail! I'm hoping you guys can correct this or offer some type of work around that doesn't have to do with re-converting to a different format in order to get decent playback to edit, I want to use my gorgeous 4k footage!

[Kevin-Monahan]

Hi Biglos,

Biglos201 wrote:

I too am having the same issue - I'm on 8.01 (Build 21) I'm running an i7 3770k 3.8gz with 16GB of ram a Nvidia GTx 770 Super Clocked 2GB video card. I'm trying to run multicam (3 angles) using GH4 - 4k footage. I can edit single clips just fine but when I try to run multicam it lags to a really bad 130 frames dropped within 5 seconds of playback on a multicam sequence with 3 feeds. I have my playback resolution set to 1/8 and even tried 1/16 to no avail! I'm hoping you guys can correct this or offer some type of work around that doesn't have to do with re-converting to a different format in order to get decent playback to edit, I want to use my gorgeous 4k footage!

3 angles of 4K? You probably need a lot of overhead for that. What kind of media drives do you have?

Thanks,
Kevin

[Guest]

Hey Kevin,

Thanks for getting back to me, the drive that adobe premiere is installed on is a 480gig SSD the .mov 4k clips are running off of a 2TB 7200RPM Sata drive. I also have a MyBook that's external connected via firewire 800 but its not using any media in the Adobe Project. I dont know if external drives have any effect on CC's performance but just wanted to include that. I can only run a multicam of 2 angles at a time and still get some dropped frames but I'm at least still able to get some work done. Any suggestions would help greatly! THanks again for getting back to me so quickly.

[Kevin-Monahan]

Hi,

Carlos Maldonado wrote:

Hey Kevin,

Any suggestions would help greatly! THanks again for getting back to me so quickly.

You may want to update NVIDIA drivers if they are not current. You may also want to do a test by transcoding some media to test with, say DNxHD.

Thanks,

Kevin

[FAMS]

Hi Biglos!

I think you must try to spit you footage, like 2 clips on internal HDDand other 2 clips on external. 4k needs much more transfer rate so if you have all in the same hard drive it wiil be a little difficult to do multicam. In your case I also try to put some clip on SSD system disk.

Anyway, like I said before with current vesion of première CC there are a few codecs to work well, that I knew.

I dont know if your footage are one of this "suitable" codecs for multicam.

[Guest]

Hey Famz!

Thank you so much I didn't realize there weren't any codecs available that can handle the 4k multicam sequence. Also I thought my computer was beefy enough to handle it as well!    the truth hurts.    haha!

[KenAir]

This is a mess.. but what ya get when the stuff is being debugged as they roll it out and they make it so you can't go backwards with a project and they have our subscription cash in their pocket.  This is part of my income to do 6-10 multi camera edits and now I can't do it.  VERY poor response time on this problem.  Call me Adobe and tell me what your doing to fix this and what I should tell my clients.. you have my number.

[FAMS]

I must say again that multicam in Adobe CC 2014 is a big mess... like I said before only works with 2 codecs (that I knew) and its getting worst since version CC. The CS6 version handle much better with multicam and I dont know why is that. Instead of get some improvments and fix all the issues that we are posting, we are getting worst everytime.

Sorry Adobe but we pay to work and we are not satisfied with multicam, something is wrong!

[Kevin-Monahan]

Hi,

Sounds like something is going wrong. Can you contact support and work through those issues with them? Here is the link:Contact Customer Care

Thanks,

Kevin

[FAMS]

Hi Kevin!

Its almost impossible to contact Adobe support because we are redirected always to the fóruns. The link you gave is for that and when clicking on "contact us" nothing happens. Please give me some direct link to expose the problem.

Thanks

[Kevin-Monahan]

Hi FAMS,

Its almost impossible to contact Adobe support because we are redirected always to the fóruns. The link you gave is for that and when clicking on "contact us" nothing happens. Please give me some direct link to expose the problem.

Yes, that sounds frustrating. Very sorry.

Here's an idea: when you are contacting support, be sure to say that you are using Premiere Pro CC as Premiere Pro CS6 is no longer available for our support queue. Here is a direct link to support. Click the blue button at the bottom of the page: Contact Customer Care

Thanks,

Kevin

[FAMS]

Every way I take return to a circle (always same pages and links) and no options to directly contact support!

Unfortanetely Adobe is this... no real support and comunity may resolve their problems and found issues.

I quit, hope they get better in future!

[Kevin-Monahan]

Hi FAMS,

Every way I take return to a circle and no options to directly contact support!

Well, that's frustrating.

Did you click the link in my last post? It will get you directly to the choice of chat or phone assistance. Please do that and click the big blue button at the bottom of the page. You should have options for chat or phone support.

If you still, for some reason, do not have that option, let me know. I can schedule a call back from one of our agents if you PM me your Adobe ID, phone number, region, and best time to call.

Unfortanetely Adobe is this... no real support and comunity may resolve their problems and found issues.

We do have support, it's just that you're experiencing issues with our web page. I'll do my best to try and get the help you need.

Thanks,

Kevin