Participant

Question

Premiere Pro CC 2017.0.1 Crashing / Freezing Constantly

Forum|Forum|9 years ago
December 14, 2016
14 replies
7811 views

Hello,

Looking for some support / suggestions on how to solve a problem with my current edit. I'm getting constant crashing and freezing in my project when doing simple tasks like dropping audio on the timeline / trimming a clip / adjusting volume in a clip. It's not any one action, it's happening when I'm in effects controls, in the timeline, or double clicking a clip from my project panel.

I have plenty of room on my hard drive, so I don't believe it's a RAM issue (150GB free) - editing on a 5K 2014 iMac running OS X El Capitan 10.11.3 with 32 GB RAM, AMD R9 4GB Graphics card, and editing from a 2TB external Lacie HD with a separate scratch disk with over 1TB of space.

I haven't been having any performance issues until today, and now it's crashing every 5 minutes. I've restarted the computer multiple times, external HD tried with thunderbolt & usb 3.0 connection, crashing is still occurring "the serious error has occurred and PP must shut down."

Would appreciate some help. I'm on deadline and can't revert back to an older version of PP to finish the project because it won't even open. How do I get Premiere Pro CC 2017 to stop crashing when doing simple timeline tasks?

This topic has been closed for replies.

K

kadirk69907896

Participant

I have same problem. Double click on Project folder and crash. Click Replace footage and crash.

DKQueensNY

Participating Frequently

every time I go into effects panel it freezes and I go from working on post to not working for hours....hours upon hours of time lost

I guess i'll just not use effects. whoops a daisy I'm in a sci fi movie post workflow.

Intel Core x299 i7

NVIDIA GeForce GTX 1080

32 GB RAM

500 GB SSD

all 1080p video files.

DKQueensNY

Participating Frequently

UPDATE: Something has changed! Now in addition to the aforementioned freezing up, I now, as of today, also cannot go between EDIT panel and AUDIO panel without a total freeze-up. Good times!!!!

Here's a haiku

Tried it PP's way

Rub broken glass in my eyes

Back to Final Cut

Kevin-Monahan

Community Manager

Ever solve this issue, Wedflik? Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

D

Dawggfoot

Participant

I am having similar issues. When trying to edit 4K clips, Premiere Pro will randomly freeze, nothing will work, control alt delete does nothing, my cursor won't move, and the only option is to hard restart. I built my computer myself and the hardware is pretty overkill for the basic editing I'm doing.

The application seems to freeze whenever I am sifting through clips. I have updated all of my drives. Only solutions I have heard are to make sure all background applications are turned off. Increase the default ram premiere gets to use. Also to clear the cache in Premiere Pro. And lastly, to turn off auto over lock in the bios settings of my motherboard. if any other ideas please share!

Computer Specs:

Intel i7-7700k CPU

EVGA GeForce 1060

ASUS z270 Motherboard

Corsair H100 Liquid Cooling

A

adr28036139

Participant

same problem here, if you fix it please let me know

O

OldSkooL978

Participant

Same here... I cant even work anymore. Constant freezing, im lucky to get a few seconds into editing. I have 64 gigs of ram 8 core x series CPU and a 1080ti. x99, system runs super chill.

Clemzy

Inspiring

I've worked on a Premiere Project and I can tell you that it worked as normal now!!

So happy !! so to all windows user update to Windows 10 creative update and update Premiere and all drivers and it should works fine now!!

Cheers

carmicarmi2

Participant

Is have the same crash problem.

Especially when using Essential graphics

The premire just freez

Clemzy

Inspiring

I've just made an update to windows 10 creative realase

I was on windows 1507 now i am on 1703 (15063.332) and I also updated all the CC apps.

And NOW it seems to work as normal, I've made the crash test from older version (load 200 4k clips) and it passed it OK.

I am currently on a After Effects projects but as soon as I am back on Premiere I let you know if I stil got the playhead problems

(at least now it works with previous windows build 1611 it didn't work at all...)

Hope it will be better for all you guys and the community!

B

bicykel

Participant

Subscribing to thread as the playhead freezing and video monitor dropping out has been an issue since my update to 2017 PP. Not a desktop issue, my machine can run C4D with no issue.

B

bentibbetts

Participant

Hi folks.. getting the same problem.. my timeline is only 12 minutes long but the more complicated it had go the more it crashes.. running a 5K imac with 32gb ram etc... it's got to the stage that i can't actually achieve anything before it crashes...

Does any one manage to find a way to contact adobe support... their wizard redirects me to forums for all options.. can't get phone support.. which seems pretty lame for an expensive subscription plan...!

No-one seems to have had any response to this question?!

Clemzy

Inspiring

Hi pple,

I do share your though about the stability of the 2017 version.

I am editing on a 4k $ Working station. I have a freeze every 5 minute for 10/15 sec then i come back to normal. First the sound drop to zero then the image freeze...

I did try to update to windows 10 august (1607) but then Premiere was not working at all...

Now windows want to force me too upgrade... and i still read that the new version of Premiere is still buggy....

Really desperate to find a solution, this is my mean software with AE... I am thinking to buy a Z640 working station, it seems to be the only way to make it work properly but it is 6k $ working station...

Can some guys from the Dev team at adobe save us ???

M

marcelbarbeau

Participant

Same thing with me.....

Envoyé de mon iPad

Le 3 mai 2017 à 13:02, Clemzy <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> a écrit :

Premiere Pro CC 2017.0.1 Crashing / Freezing Constantly

created by Clemzy<https://forums.adobe.com/people/Clemzy> in Premiere Pro - View the full discussion<https://forums.adobe.com/message/9493459#9493459>

M

marcelbarbeau

Participant

April 20,2017

Just got the last update2017.0.2(47)

still crashing. Praticly unusable. And i got a monster machine with window 7,32gigs of ram. IO fusion card (2,000.$),for premiere project and all SSD drive (4).

Did reinstall window, premiere,media encoder With the same problems again. Premiere 2017 is the wrost version that i ever work with In 20 years. ADOBE use to make better release in the pass with minor bug fixes here and there like any other Company would do.CONSTANT FREEZEs which make the program unusable, needs full time people working 24/7 on it. ADOBE please step up!. Talking to indian people in New Delhi does not do the job. They gave me their best shot, and they know the problem of freezing is Premiere 2017.

bettinap51226382

Participant

Similar problem, also with the current update to CC 2017.2.

Premiere Pro freezes, when I want to edit / trim audio clips in the timeline. And only there. If I delete the clip from the timeline, edit it in the source window and place it back to the timeline everything's okay.

But once I start to trim it in the timeline, there's no reaction anymore.

It happens only within a single project of mine, which has 4 mono audio tracks!!!

No problem with stereo tracks...

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