Premiere Pro CC 2018 has stopped working - i7-2600, GTX 660

[shncurless]

Hi,

I am unable to start Premiere Pro CC 2018 on my computer. It crashes on the splash screen with a "Premiere Pro CC 2018 has stopped working error". Event Viewer shows this is a BEX64 error.

CPU: Intel Core i7-2600, RAM: 8GB,  GPU: NVIDIA GTX 660 2GB, OS: Windows 10 Pro, System Drive: 1TB SSHD, Secondary Drive: 1TB SSD

Latest drivers installed for GPU

Fault bucket 116455641855, type 5

Event Name: BEX64

Response: Not available

Cab Id: 0

Problem signature:

P1: Adobe Premiere Pro.exe

P2: 12.0.0.224

P3: 59d4c660

P4: ucrtbase.dll

P5: 10.0.15063.413

P6: 5ba8b66e

P7: 00000000000734be

P8: c0000409

P9: 0000000000000007

P10:

Any ideas?

[Ann Bens]

Google BEX64: loads of 'solutions'.

[shncurless]

https://forums.adobe.com/people/Ann+Bens  wrote

Google BEX64: loads of 'solutions'.

None of which apply to me. I don't have an ATI card, I don't have any Chrome extensions installed, my hard drive isn't failing. Hence coming here to ask.

[Bill Gehrke]

Look at this help for this site for problems with "ucrtbase.dll" error

You might try updating the GTX 660 driver go to nVidia for a later driver

[shncurless]

https://forums.adobe.com/people/Bill+Gehrke  wrote

Look at this help for this site for problems with "ucrtbase.dll" error

You might try updating the GTX 660 driver go to nVidia for a later driver

Thanks... I've already updated and no luck.

[Ann Bens]

I am guessing the videocard is about to fall over.

[shncurless]

It appears that the problem was completely unrelated to the GPU - The installation simply had not completed succesfully. A reinstall got it working perfectly