Premiere Pro CC Crash on Startup

[tiktiktiktiktiktikt232423]

Hello All,

Downloaded and installed the latest Premiere CC and it crashes on startup.

I am using an Acer Laptop, Specs:

Core i5 1.7ghz with tb 2.5

10 gbs ram

Geforce GT 640m le 1gb

2 SSDs

Windows 7 Premium

Crash Details:

Problem signature:

  Problem Event Name:          BEX64

  Application Name:          Adobe Premiere Pro.exe

  Application Version:          7.0.0.342

  Application Timestamp:          5176598d

  Fault Module Name:          StackHash_1dc2

  Fault Module Version:          0.0.0.0

  Fault Module Timestamp:          00000000

  Exception Offset:          0000000000000000

  Exception Code:          c0000005

  Exception Data:          0000000000000008

  OS Version:          6.1.7601.2.1.0.256.1

  Locale ID:          1033

  Additional Information 1:          1dc2

  Additional Information 2:          1dc22fb1de37d348f27e54dbb5278e7d

  Additional Information 3:          cbc5

  Additional Information 4:          cbc5ec6970b2af35927ad67117ca57e2

This happens every time I open Premiere Pro CC. I have not been able to find any info online about this. Premiere Pro CC works fine on my desktop but for some reason it hates my laptop.

Premiere Pro CS6 works just fine on my laptop, I've never had a problem with it. Any help on this would be great. I have already tried running the CC cleaner script and that did nothing. Thanks.

[tiktiktiktiktiktikt232423]

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          Adobe Premiere Pro.exe

  Application Version:          7.0.0.342

  Application Timestamp:          5176598d

  Fault Module Name:          StackHash_b267

  Fault Module Version:          6.1.7601.17725

  Fault Module Timestamp:          4ec4aa8e

  Exception Code:          c0000374

  Exception Offset:          00000000000c40f2

  OS Version:          6.1.7601.2.1.0.256.1

  Locale ID:          1033

  Additional Information 1:          b267

  Additional Information 2:          b26762f9642e0590c5844c830ef208e8

  Additional Information 3:          fd3c

  Additional Information 4:          fd3c626d50c144b79f8430e7067e91ef

[tiktiktiktiktiktikt232423]

I can only change my graphics to integraded or switchable in the bios..

[excited_Genie16B8]

Hmmm.  That's odd.  I wonder if not being able to completely disable it is an issue.

[teeravuss]

I have the same exact issue with the same exact problem signature. I'm also using an Acer laptop with an NVIDIA 640M graphics card. Quite frustrating.

[stach343]

I ended up using CS6 and I'll stic to it.

[Finest Studios]

Problem Event Name:	APPCRASH
Application Name:	Adobe Premiere Pro.exe
Application Version:	7.0.0.342
Application Timestamp:	5176598d
Fault Module Name:	StackHash_b267
Fault Module Version:	6.1.7601.17725
Fault Module Timestamp:	4ec4aa8e
Exception Code:	c0000374
Exception Offset:	00000000000c40f2
OS Version:	6.1.7601.2.1.0.768.3
Locale ID:	1033
Additional Information 1:	b267
Additional Information 2:	b26762f9642e0590c5844c830ef208e8
Additional Information 3:	7a79
Additional Information 4:	7a792f5021d114eae3feb9d2c1277ede

Come On ADOBE, I just signed up for the creative cloud to get Premeire and this is what I get? a day of fudging around trying to make your software work only to find that you introduced a bug into the software for a GT 650M graphics card?

My problem is identical...I have upgraded the drives to the graphics card on my laptop and it still crashes.  If I make the Nvidia card the preferend card for premeire it will crash on start up.  If I set the integrated intel 4000 card as the prefered card it will start up but crash within 10 seconds...

Whatever is going on, I need something that works...can you make an older version available in the mean time while this gets sorted out?

PLEASE FIX!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[teeravuss]

I think I found the solution. It is discussed here:http://forums.adobe.com/thread/1235582?tstart=0

I updated the driver on my Intel Processor (the integrated intel 4000 card).

You can check to see if your drivers for the card is up to date here: http://www.intel.com/p/en_US/support/detect

I checked, mine was out of date. After I updated and restarted, Premiere CC worked fine and dandy.

[stach343]

Thank you !!!! updating Intel graphic cards dirvers solved the problem

[Finest Studios]

Thanks teeravuss, a Million times!!! 

Updating the intel 4000 driver did the trick!

I knew that driver was out of date and I had read on some forum a while ago that it might screw up my computer to update the driver if I didn't get it from my laptop manufature (because they tweak drivers for the additional hardware specific to the laptop model)...but I was desperate and so I went for the update straight from intel.  It seemed to work without causing any other problems.  In fact it might have even fix another issue I had.

Thanks again for sharing! 

[tiktiktiktiktiktikt232423]

This solution worked for me as well. I did a clean install of windows, updated the Intell 4000 driver and installed Premiere CC and now it is working with no issues. Thanks!

[barcellad]

YES !

even if nvidia dll was causing the crash, intell 4000 driver update did fix the issue for me too.

thanks to all!

[GJWakefield]

Hi there

Thank you for your advice regarding up-grading the intel graphics driver - worked a treat and saved me a lot of time.  Thank you again.

[ntomi]

Thanks a LOT teeravuss! Did the trick for me too!

[stevesince91]

I know this is an old thread, but just for the record, after a day of toil to fix this same issue with my Premiere CC install on my HP Pavilion Dv7-7000t laptop (8Gb RAM, Nvidia GT 650M gfx card, i7 3rd gen), I thought I would share how I came right with the crash on start up issue:

1. I uninstalled Premiere CC (for good measure).
2. I updated my Nvidia graphics card driver to the latest version
3. I updated my integrated Intel HD4000 graphics card. The page over at Intel® Driver Update Utility provides you with the latest driver, but it cannot install if you have an OEM driver installed (which is a driver customised by your laptop's manufacturer). To update the integrated driver I had to:
   1. Go to my Device Manager.
   2. Right-click on the integrated graphics card driver and Uninstall, also selecting "remove files from computer" or something to that effect.
   3. Reboot computer.
   4. Pray it displays something. It launched fine, thank God.
   5. Install new updated driver for the HD4000 card from Intel Driver Update Utility website.
   6. Reboot computer.
4. I reinstalled Premiere CC.
5. I opened my Nvidia Control Panel, selected Manage 3D settings, and then specifically set Premiere CC to use the "High performance Nvidia processor" as the preferred graphics processor for this program, under the Program Settings tab.
6. I launched Premiere CC, and it works fine.

I tried each of these various steps independently and Premiere produced the crash message on start up that is discussed in this forum, so I assume they all need to be completed for those in a similar predicament to me.

Good luck.

[KatherinePieniazek]

Installed Creative Cloud on to my new laptop which is working a NVIDIA Geforce 750m graphics card, uninstalled it, updated the graphics card, this has not helped at all. Getting very very angry I spent money on a student license, am not able to reach chat support and yesterday Adobe was down for 24 hours. Every other student has no problem... because they pirated all the software and didn't pay like me X.x

[KatherinePieniazek]

And I'll add the software is taking forever to download.... seriously thinking of getting my money back, this is not acceptable!

[crispacket]

HP pavilion dv7

win 7 64bit

nvidia GeForce 650m

finally got this fixed. Why I why did this solution work??

I had to set the program's compatibility to run on windows vista!! I use windows 7!!

work that one out please adobe. 

[vickyvoo]

I think I know the solution to this problem (for me anyway)!

I have been plagued by this CC problem for months with Illustrator, In Design and Photoshop. I even bought a new machine because of the stress it caused me, and not to mention the lost work hours!!!! But since buying the new machine and having it happen again, and again and again, I have ruled out all font, software, plugin conflicts - because there is nothing on my machine that was on the old one. All of my old files are on an external hard drive and I have had Illustrator CC crash several times with the hard drive ejected.  This is what leads me to think (in my case at least) that the machine/files/plugins are not the problem. Here's what has worked for me, and where I think my problem stems from:

CC membership allows you to run the Adobe applications on 2 machines, in most people's cases that's home and office. I have two machines; one for work with one set of preferences that my CC account was made with, and another machine at home that is shared and has an entirely different set of preferences.

When an Illustrator file is left open on my work machine (the machine that the CC account was created on) with a long period of inactivity (e.g. over a weekend) Illustrator CC on my home machine crashes constantly (as soon as I try to move an object it crashes). As soon as Illustrator CC is closed down on my work machine, Illustrator CC on my home machine is then fine! And then both machines will the run Illustrator CC again simultaneously until the work machine is left for another long period of inactivity (a couple of days). Then, when it is, my home machine crashes again.

I also noticed that each time Illustrator CC asked me to send a crash report from my home machine to Adobe it would pull the email from the preferences on my home machine, not the email that the CC account was made with (which is the email on my work machine). It could be that leaving Illustrator CC/any of the CC apps open and inactive for a couple of days causes some kind of 'time out' period on the account.

This could explain why Illustrator CC would work again on my home machine (briefly) when trashing the account preferences.

So to re-cap I have solved my seemingly inexplicable problem by making sure that Illustrator CC is not left open for long periods of inactivity (2 days seems to be the threshold) on one machine, if the account is being shared across two machines.

Please let me know if this A. makes sense and B. helps anyone.

[BlackSalt152]

I have the same issues.  Windows 10 - 64 bit system.  SOLVED the problem by not launching through Creative Cloud but by right clicking on the appropriate Adobe Icon in my "all apps" list and clicking on "Run as Administrator"

[BDaveWalters]

My driver NVidia Drivers were up to date, but when I installed the NVidia Game controllers that fixed it.

[john josephv66113707]

facing the same problem too... starting to get annoyed with all this start up crash. can't run audition, can't run premiere and now even the darn after effects is not running. I guess adobe is focusing more on monetizing than actually releasing a decent software. don't much of a problem like this back on cs4 - cs5.

[porterhumbert]

Macbook Pro user here. I got the dreaded "Premiere has encountered a serious error and must close" message for the third bloody time while working on a big project, it completely froze while closing like it always does, so I brought up the Activity Monitor and force quit it. I tried re-opening it, and it crashed before even getting to the startup screen. I force quit it again, and it got stuck in limbo where it was no longer running the Premiere process, but the app was still somehow open, meaning that I couldn't re-open it. Since it was impossible to close it now, I reset my computer. I tried opening Premiere, and it once again crashed before getting to the startup screen and got stuck in limbo when I quit it. I uninstalled Premiere, and it's still showing up as being open despite it not even being on my computer anymore. Now I can't even re-install it because every time I click on the Creative Cloud icon, I just get a blank window. I'm sick of how unreliable this program is. The only reason I still use it is because it makes frame by frame editing easier, but this is just unacceptable. Creative Cloud as a whole has been a disaster.

[Trapier P]

Adobe Premier Pro CC 2015 crashes upon launching in Windows 10. I have updated display drivers and a fairly robust machine, 16 GB Ram, SSD, i7-4790. I uninstalled, restarted, and reinstalled the program to no avail. The program will launch in Windows 10 with the properties checked to run in Windows 8  Compatibility mode and Run as an administrator.

[janiø25785661]

I cannot even launch it compatibility mode, it just crashes on me over and over. I am going to try and update my drivers, the problem with that happening is Photoshop and the whole Kernel dance again

[BlackSalt152]

For Windows 10...Do not launch through Creative Cloud.  Right click on the Adobe Premiere CC icon in your "All Apps" list and click on "Run as Administrator".  This solved the issue for me; Windows 10 - 64bit.