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Participant
September 27, 2013
Answered

Premiere Pro CC not queuing exports into Media Encoder CC

  • September 27, 2013
  • 16 replies
  • 26082 views

I try to make this simple...

standard export from PP CC to ME CC

File -> export -> media, then hit queue.

Media encoder opens and just sits there. Left it for hours to see if anything would ever happen, and nothing ever did.

I've restarted the programs and machine dozens of times and that does nothing.

I can still export from PP CC.

I have no CS6 products left on my box.

I also tried to open the project from Media Encoder and load the sequence that way with no luck.

Thanks for the help!

On a Mac Pro

Premiere version 7.0.1

Media Encoder version 7.0.1.58

Adobe Creative Cloud for Teams Member (so it's licenced and updated to the fullest)

This topic has been closed for replies.
Correct answer thnord

Please try opening AME and in the preferences, turn off "Enable native Premiere Pro sequence import". Then try to queue your project. Please let me know if this doesn't resolve the issue for you.

16 replies

Kevin-Monahan
Community Manager
Community Manager
April 14, 2022

Hi there, walfredofreitas,

Sorry! The culprit is usually mismatched versions between the two applications. Can you try verifying the applications' versions to see if they are the same? Updating one application or the other is the usual solution. See if that works for you.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
April 14, 2022

That wasn't the problem for me.  I never did figure out the issue.  But now I have a machine with Windows 11 and a fresh 2022 install, and it works correctly now.  (also updated my NVIDIA graphics driver for Win 11)

Ann Bens
Community Expert
Community Expert
April 14, 2022

Thread closed as original is from 2013.

Participant
April 13, 2022

Good morning,

 

Premiere Pro CC not queuing exports into Media Encoder CC.

 

I tried all the suggestions.  What is wrong with my Adobe Products?

 

Thanks.

January 26, 2021

Old thread, same problem.  Queue from media export in Premier Pro (2020) opens Media Encoder (2020), but then nothing happens.  I tried the first solution in this thread (the wording has changed, but anyway), doesn't work.  I am looking at the Queue window in AME.  Nothing in the queue.  The only way to export is to do it one at a time.  It used to work, but hasn't in the last few months.

Participant
November 14, 2017

Here's another very subtle panel issue that can give the impression that Media Encoder is unresponsive to Premiere's queue exports. If the "Queue" panel gets closed in AME, you might not notice it, which means you may be defaulting over to the "Watch Folder" panel. If you are sitting in the Watch Folder panel, you won't see the sequences you're exporting to be queued in Premiere listed in the Queue because you're not looking at the Queue panel. To replace the Queue panel in AME, drop down Window menu and select Queue to have it displayed again in AME.

Hope this offers some additional help.

caio9124
Participant
September 20, 2016

Old topic, but might help someone.

Just to reinforce what was already said by rforgaard.

I was experiencing the same error and solved it by deleting a clip which had WarpStabilizer FX (made on AAE, using Dynamic Link).

The problem was in the project, not on the program.

I'll try to add WarpStabilizer again and see if I can render it.

Ridcho
Participant
April 20, 2017

old topic but it seems most of us faced this issue
I believe the link below might help as it helps me solving this issue :

Premiere Export Media does not show up in Media Encoder WORKAROUND - YouTube

Cheers,

Participant
September 22, 2015

I'm unable to disable the preference "Enable native Premiere Pro sequence import". The check box is not clickable. See image attached.

Participant
June 26, 2015

I am also facing the same issue.

Why do they open forums if they won't look over us and the problems we are facing with their products?

Adobe support and Developers, Please send us the proper solution for this export hang and no completion through AME or Directly from Premiere.

Thanks.

Inspiring
June 26, 2015

Have you tried any (all?) of the suggestions above?

Participant
June 26, 2015

Yes, I have tried every suggestion here listed. Direct export from Premiere is working now, but AME still broken. Have re installed twice and all Adobe tech service on the phone tried was turning off GPU Acceleration which did not work.

Joe @ F8
Inspiring
April 24, 2015

Same exact problem here, has been going on for months. "Import sequences natively" checkbox did not solve the problem for me…

Participating Frequently
January 24, 2015

I had this exact same problem, and I figured out the solution in my case.  I know the original problem report is ancient, but there are recent replies, so I am adding my solution here.  I spent untold hours figuring this out, so hopefully this will save someone else some time.

There can be other causes to this problem, I'm sure.  I'm just telling you about what fixed this problem for me.

Just to clarify, here is the symptom: Running Windows 8.1.  Standard export from Premiere Pro CC 2014.2 to Media Encoder CC 2014.2, using File -> Export -> click Queue.  Media Encoder opens and just sits there.  Premiere Pro is hung and has to be forcibly terminated.

I spent countless hours on this.  I thought I had messed up my computer's configuration somehow, so (believe it or not) I re-installed Windows on a freshly formatted hard disk, re-installed Creative Suite, same problem.  (I can't believe I wasted all that time; I feel like a dummy.)

I finally narrowed it down to a very simple test case with a very tiny one-clip sequence that is less than one second long.  Same problem.

It turned out to be a problem in the Premiere Pro project file itself.  I suspect that a small file corruption somehow snuck into the project file, that was completely invisible.  In that clip in my project, if I removed the "Vocal Enhancer" effect, the problem with exporting to Media Encoder went away.  If I then re-added the very same "Vocal Enhancer" effect, the problem was still gone.  It must be some small corruption in the ".prproj" file that went away when I removed the "Vocal Enhancer" effect and re-added it again.

NOTE: I DON'T think that there is some kind of bug with the "Vocal Enhancer" effect.  I don't think this problem has anything to do with "Vocal Enhancer" per se.  It is just some kind of small generic corruption in the project file.  When Premiere Pro tries to export that sequence to Media Encoder, the problem occurs.  It was just a coincidence in my case that removing and re-adding the "Vocal Enhancer" effect made the problem go away.

BOTTOM LINE: If you find that you have this bug where Premiere Pro hangs when exporting to the Media Encoder queue, try the following: Create a brand new project with a single clip in it, and export it to the Media Encoder queue.  If that works, you know that it is not a problem with Premiere Pro in general; it's a problem in your specific project file.  Once you've made this determination, make a copy of your original project file, and remove clips from the project until the problem goes away.  Keep narrowing it down until you find the clip(s) that are the issue.  Then, try removing and re-adding any effects on those clips, or even removing and re-adding the clips themselves, to fix the problem.  Eventually, by removing and re-adding a specific effect or clip to your project, the problem will vanish (hopefully).  It's just a matter of narrowing down which half of your project the problem occurs in, then which half of that half, etc., until you have it narrowed down to one clip or group of clips that need to be removed and re-added.

Having said all this, it is a bug that ideally should be fixed so someone else doesn't spend untold hours trying to figure out the problem.  To that end, I create a tiny ZIP file that just has project file and the single media clip needed to reproduce the problem, along with a small description "READ ME.txt" file that explains the very simple steps to reproduce the problem.  I have submitted this as a bug report to Adobe using their official online bug report form at www.adobe.com/cfusion/mmform/index.cfm?name=wishform along with a link to the ZIP file so they can download and reproduce the problem.

If anyone else is curious about reproducing this same bug, you can also download the small ZIP file if you want to.  I guarantee it doesn't have any viruses or anything - it's just two small files to reproduce the problem.  To download the ZIP file containing that project file, media file, and "READ ME.txt" file, you can get it at www.forgaard.com/files/PremiereProBug.zip.

I hope this saves someone some time.  This one sucked up a zillion hours of me chasing apparitions.

Participating Frequently
February 26, 2015

rforgaard wrote:

I had this exact same problem, and I figured out the solution in my case.  I know the original problem report is ancient, but there are recent replies, so I am adding my solution here.  I spent untold hours figuring this out, so hopefully this will save someone else some time.

There can be other causes to this problem, I'm sure.  I'm just telling you about what fixed this problem for me.

Just to clarify, here is the symptom: Running Windows 8.1.  Standard export from Premiere Pro CC 2014.2 to Media Encoder CC 2014.2, using File -> Export -> click Queue.  Media Encoder opens and just sits there.  Premiere Pro is hung and has to be forcibly terminated.

I spent countless hours on this.  I thought I had messed up my computer's configuration somehow, so (believe it or not) I re-installed Windows on a freshly formatted hard disk, re-installed Creative Suite, same problem.  (I can't believe I wasted all that time; I feel like a dummy.)

I finally narrowed it down to a very simple test case with a very tiny one-clip sequence that is less than one second long.  Same problem.

It turned out to be a problem in the Premiere Pro project file itself.  I suspect that a small file corruption somehow snuck into the project file, that was completely invisible.  In that clip in my project, if I removed the "Vocal Enhancer" effect, the problem with exporting to Media Encoder went away.  If I then re-added the very same "Vocal Enhancer" effect, the problem was still gone.  It must be some small corruption in the ".prproj" file that went away when I removed the "Vocal Enhancer" effect and re-added it again.

NOTE: I DON'T think that there is some kind of bug with the "Vocal Enhancer" effect.  I don't think this problem has anything to do with "Vocal Enhancer" per se.  It is just some kind of small generic corruption in the project file.  When Premiere Pro tries to export that sequence to Media Encoder, the problem occurs.  It was just a coincidence in my case that removing and re-adding the "Vocal Enhancer" effect made the problem go away.

BOTTOM LINE: If you find that you have this bug where Premiere Pro hangs when exporting to the Media Encoder queue, try the following: Create a brand new project with a single clip in it, and export it to the Media Encoder queue.  If that works, you know that it is not a problem with Premiere Pro in general; it's a problem in your specific project file.  Once you've made this determination, make a copy of your original project file, and remove clips from the project until the problem goes away.  Keep narrowing it down until you find the clip(s) that are the issue.  Then, try removing and re-adding any effects on those clips, or even removing and re-adding the clips themselves, to fix the problem.  Eventually, by removing and re-adding a specific effect or clip to your project, the problem will vanish (hopefully).  It's just a matter of narrowing down which half of your project the problem occurs in, then which half of that half, etc., until you have it narrowed down to one clip or group of clips that need to be removed and re-added.

Having said all this, it is a bug that ideally should be fixed so someone else doesn't spend untold hours trying to figure out the problem.  To that end, I create a tiny ZIP file that just has project file and the single media clip needed to reproduce the problem, along with a small description "READ ME.txt" file that explains the very simple steps to reproduce the problem.  I have submitted this as a bug report to Adobe using their official online bug report form at www.adobe.com/cfusion/mmform/index.cfm?name=wishform along with a link to the ZIP file so they can download and reproduce the problem.

If anyone else is curious about reproducing this same bug, you can also download the small ZIP file if you want to.  I guarantee it doesn't have any viruses or anything - it's just two small files to reproduce the problem.  To download the ZIP file containing that project file, media file, and "READ ME.txt" file, you can get it at www.forgaard.com/files/PremiereProBug.zip.

I hope this saves someone some time.  This one sucked up a zillion hours of me chasing apparitions.

I was having a problem with exporting a sequence to AME.  PPro would freeze and I would have to force the program to close.  This was on a project where I was just running out a bunch of interview clips for the director to look at.  One of them had a audio effect (DeHummer) on it, and it was the one that was giving me troubles.  I selected the audio and right clicked then "Render and Replace" then it would export to AME with no issue.  Thank you for your well written response to this thread.  While it may not have fixed the OP's issue, it did help with mine....

Thanks,

Phil

Gamma Rayzer
Participant
September 13, 2014

Having the same issue. I am trying to render queue a small sequence inside of a larger timeline and it freezes... making Premiere crash. The timeline is long with a few fx, but Premiere shouldn't have a problem with 1h 45m video.

I have tried with smaller timelines and exported the full timeline and it worked... what is going on?

Windows 8

Mark Mapes
Community Manager
Community Manager
September 13, 2014

If I understand correctly, it sounds like you're hitting a problem more akin to the one discussed in the following thread: Re: Premiere CC 7.2.2 crashes when trying to export via Media Encoder

The OP in this thread did not report a hang or crash, only that the exported job never showed up in AME's Queue, whereas you refer specifically to Premiere crashing. (I'm curious whether Premiere is actually crashing, where you either get a crash message or the program simple disappears, or a hang where PPro becomes unresponsive but does not crash. But please elaborate on that in the other thread.)

What exactly do you mean when you say you're exporting "a small sequence inside a larger timeline." Not to be pedantic, but generally "sequence" and "timeline" refer to the same thing, although I prefer to reserve "timeline" for the panel and "sequence" for an edited collection of clips. I gather you're referring to an In/Out range within a sequence.

Exactly what version of Premiere Pro and AME are you running? 7.2.2? 8.0.1? ...

Have you tried disabling the option in AME Preferences "Import Sequences Natively"?

Fusilly
Participating Frequently
December 2, 2014

Hello Mark,

I've got the same issue

When I try to import from File->Add Premiere Pro Sequence... instead of Dynamic Link window I get a standard finder window, as shown below:

"Open" does not open anything, the window closes and nothing happens.

I have tried to disable Preferences->Import sequences natively...

As expected I get back Dynamic Link Error: Connection impossible.

I gave a try with Queue from Export media window directly within Premiere, but I get 'Adobe Media Encoder not installed' error...

I do not have any update alert, so they should be the last releases. Recently I got serious problems with this version of PP, so I am pretty annoyed and disappointed.

Anyway this is my setting.

MacBook Pro2012

OSX 10.8.5

2.7 GHz Intel Core i7

16 GB 1600 MHz DDR3

AME 7.2.2.29 (64bit)

PP CC Release 2014.1, 8.0.1 (81) Build, Caravan

Thank you,

Matteo