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Premiere Pro CC Will Not Playback Video

New Here ,
May 21, 2019 May 21, 2019

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I'm running the latest version of Premiere Pro on my Surface Book 2 with 8 GB of RAM and a GTX 1050. I opened premiere today and it is performing at incredibly low speeds, taking about 30 seconds to load a single frame even at 540p. This isn't an issue with my computer, since other programs work just fine. Premiere is using about 6 GB of RAM, but only 1% of my CPU! I have GPU acceleration on, and no preference changes that I can think of. I've tried restarting my computer and uninstalling/reinstalling Premiere, to no avail. Any ideas would be helpful. Thanks.

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

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correct answers 1 Correct answer

Community Beginner , May 22, 2019 May 22, 2019

Yo brother, I just had the same issue and I did every step in the book and could not figure it out. However, I now come to you with the solution (hopefully). Try taking the clips you are trying to play and move them into a different folder or on your desktop, re-link them and it should work. It seems that folders can have some kind of link in premiere and they can bug out idk lmao.

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Community Expert ,
May 21, 2019 May 21, 2019

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Some ideas...

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Also, every time Microsoft does an update, your video driver MAY also need an update

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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Community Beginner ,
May 21, 2019 May 21, 2019

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Same problem for me

intel graphics 530

gtx 960m

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Community Expert ,
May 21, 2019 May 21, 2019

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Community Beginner ,
May 21, 2019 May 21, 2019

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It is not a problem, nvidia gpu is active

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Adobe Employee ,
May 21, 2019 May 21, 2019

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Adobe have qualified 100.6286 as the baseline Intel driver and older versions may cause stability and performance issues.  100.6286 refers to the last two places of the complete version (for example 24.20.100.6286).

Please confirm your Intel GPU driver conforms to the requirements listed above.

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Community Beginner ,
May 21, 2019 May 21, 2019

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driver version 23,20,16, 4973

when trying to update drivers, nvidia page says it is all good

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Adobe Employee ,
May 21, 2019 May 21, 2019

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Here is a bit more info on upgrading the Intel drivers.  This is still recommended and can be a cause of the issues described previously in this thread.

Intel display drivers can be particularly difficult to upgrade because many PCs with embedded Intel GPUs are provided with custom drivers from the manufacturer.  The user should first check with their manufacturer to see if a compatible update is available.

Intel provides a generic legacy driver for those users without access to an upgraded driver from the manufacturer.  The generic driver can be downloaded from: https://downloadcenter.intel.com/download/27988.  Note, Intel does provide later, Windows DCH, drivers than this.  Windows DCH drivers cannot be used to upgrade older legacy drivers.

Adobe has worked with many different PC manufacturers to try to make updated drivers available.  If a driver is not available from your manufacturer, you may be able to manually upgrade the driver using Intel's directions here: https://www.intel.com/content/www/us/en/support/articles/000005629.html.  It is strongly recommended that you backup your system before manually upgrading a custom manufacturer's driver.

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New Here ,
May 23, 2019 May 23, 2019

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Thanks for the advice, this wasn't my issue this time but I'll keep it in mind.

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Community Beginner ,
May 21, 2019 May 21, 2019

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something did go wrong after windows update, my friend have the same problem, premiere is slow and laggy

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Community Expert ,
May 21, 2019 May 21, 2019

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In addition, 8Gb is not very much. Premiere is not like other programs. It's quite demanding in resources.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
May 21, 2019 May 21, 2019

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Can you verify which GPU drivers you are using?

Most importantly, can you confirm how current your Intel GPU driver is?  This driver can be the source of performance issues for many users with dual GPU configs.

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Community Expert ,
May 21, 2019 May 21, 2019

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Is your media stored on the main drive? same one as the OS and software?

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Community Beginner ,
May 22, 2019 May 22, 2019

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Yo brother, I just had the same issue and I did every step in the book and could not figure it out. However, I now come to you with the solution (hopefully). Try taking the clips you are trying to play and move them into a different folder or on your desktop, re-link them and it should work. It seems that folders can have some kind of link in premiere and they can bug out idk lmao.

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New Here ,
May 23, 2019 May 23, 2019

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To my amazement this was actually the solution. It seems that premiere was just loading the clips really slowly for some reason, this fixed it. Thanks!

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