Premiere Pro CC2018 - Issues with stability and UI appearing, using too much memory

[peterh59989002]

Hello,

I am a somewhat casual user of Premiere Pro, but I started working on a project a couple weeks ago that has really changed my opinion of the Premiere Pro product. I am not sure what's going on but I'm really hoping I can help figure out the problem here. I've worked with CC Premiere pro software about 3 times a year for the last 4 years and never seen stuff like this occur.

The issue seems to be multi-faceted. Firstly, premiere pro will sometimes stop responding entirely or lock up. I'm not sure what I am doing to cause this, but it is sudden and often hard to predict. Upon looking at task manager before killing it, I often notice that PP is using more memory than it is allowed to use, possibly a memory leak?

Secondly, I get strange UI issues often upon launch, where the UI doesnt seem to be refreshed. Sometimes it will refresh when I play a sequence, but it will not refresh again until I either play a sequence again, or close and open the project, assuming the issue doesn't re-occur.

My best guess as to what prompted this, and the only major change to my work flow, is I tried to open my PP project in AE - this is something I have never done before so it's either that or some issues with CC2018 (or something else?)

Please advise on if there is anything I can do. Logs to provide? System specs? things to try? I'm happy to help get to the bottom of an issue like this one.

[peterh59989002]

I just found something interesting.

It seems that the issue occurs when I have a Bin of my project opened in an additional window (so drag the bin out of the project view). Literally as soon as I close this extra bin window, the UI issue dissappears.

So I am wondering if somehow having an additional window is causing the problem, or might be the way to reproduce the issue?

[kulpreet singh]

Hi peterh59989002,

Can you please confirm if the issue that you were facing has been resolved or not?

If you still need assistance with this, try these steps:

1. Quit Premiere Pro.

2. Navigate to Documents > Adobe > Premiere Pro > 12.0 [if you're working in Premiere Pro CC 2017, go to 11.0].

     a. If Sync Settings are turned on, go to the Profile-yourprofilename folder

     b. If Sync Settings aren't turned on, go to the Profile-CreativeCloud- folder

3. Rename the Layouts folder to Old_Layouts.

4. Launch Premiere Pro and create a new project.

5. From the Premiere Pro menu bar, choose Window > Workspaces and deselect Import Workspace from Projects.

6. Save & close the empty project.

7. Open the project that you have to work in.

NOTE: You'll lose your customized workspaces.

Thanks,

Kulpreet Singh