Premiere Pro - Crash - Timeline won't play

Question

Hello everyone,

I started experiencing a problem with any project I open now, since the last Premiere Pro update.

Once I open a project, the video won't play but I receive an error message instead

"Error. Cannot retrieve frame 0 of video etc etc."

I tried reverting premiere pro back to 4 different versions. Only once did I manage to get it working and make a few tweak until the program crashed and now I have a working timeline with no media in it.
Does anyone know what's happening?

All I get is glitches, program freeze, and crashed!

Peru Bob · Answer

Try resetting the preferences:https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/8236158If that doesn't work, try resetting the Workspaces:Reset a workspaceReset the current workspace to return to its original, saved layout of panels.1. Do one of the following:• Click the Workspace menu icon and select Reset to Saved Layout. • Choose Window > Workspace > Reset to Saved Layout.from here:https://helpx.adobe.com/premiere-pro/using/workspaces.htmlIf that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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