Premiere Pro Crashes When I Try To Access Settings into a PC Windows 10

Forum|Forum|1 year ago
January 2, 2025
16 replies
1143 views

Hello and happy new year to the group. For some time now all my versions of Premiere Pro CC have been crashing when I go into Settings. Whatever choice I make from the settings menu the program stops and exits. I tried reinstalling version 23..... which I had uninstalled a few months ago but this also has the same problem. Only my old 32-bit CS5.5 does not have this problem. I tried manually cleaning the cache by deleting all the files but nothing changes. Since the last time I used the Preferences I have not changed anything in the hardware of the Windows 10 PC which I update regularly. The Preferences in Media Encoder however do not present any problems. The preferences generate the crash even if selected from the initial window, the one from which you then choose whether to open an existing project. I also tried resetting the settings and the plugin cache at startup but nothing, if I click on one of the submenus of Preferences Premiere closes. All the other menus and submenus work regularly.

Correct answer Sergio Fucchi

Problem solved! I renamed the \Program Files\Adobe\Common\Plug-ins folder to something else and no longer had problems accessing Settings on all versions of Premiere Pro CC.

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Sergio FucchiAuthor

Inspiring

@MyerPj
I have had the Premeire Pro subscription plan since 2018 and every time a new version was released, when the installation asked me if I wanted to keep the previous versions and settings, I always clicked YES and everything always went well until a month ago, when I tried to change some settings and I noticed that the program stopped and exited.

MyerPj

Community Expert

Sorry, here's the folder in Windows, paste this into Explorer:

%UserProfile%\Documents\Adobe\Premiere Pro

MyerPj

Community Expert

You can get all new prefs and save the current ones, just rename the folder, and fire up PP. I do it with each new version and if I need to compare something. Just like below. In your case, you should have a 24.0 and maybe a 23.0. PP will create a new folder when you start it up. If the problem doesn't go away, then if you want, you can delete the new folder and rename your original folder back to what it was.

S

Sergio FucchiAuthor

Inspiring

Adobe Premiere Pro version number: 23.6.8 and 24.0
Operating system Windows 10 Pro 64bit - 22H2- Build 19045.5247
System Info: CPU Intel i9-10980XE CPU @ 3.00GHz / GPU nVidia GeForce 1080 Ti 11 GB GDDR5SX
GPU Driver nVidia 32.0.15.6614 - 6//11/2024
RAM 72 GB DDR4
Hard Drive Drive C: in NVMe Samsung SSD 990 pro 2TB in enclosure connected via TB3 / 4 SSD Samsung 4TB in Raid5 connected via TB3 / 1 HD WD Gold 10 TB conneccted via sata 600 / 2 Samsung SSD 980 Pro NVMe 500 GB in ports on MoBo.

I also tried uninstalling Premiere Pro versions with the Adobe CC Cleaner Tool and reinstalling them from Cloud Desktop but the problem persists, even resetting the settings to factory defaults. This problem started a month ago and Premiere Pro had never given any problems before.

R