Premiere Pro crashes when zooming and moving a clip (Win10, NVIDIA RTX 3070)

[Stephan25752267vrje]

Hello Adobe community!

I hope that this post can help some users who are having similar problems: My Premiere Pro (Windows 10, very powerful gaming computer, NVIDIA GeForce RTX 3070, 32 GB RAM ) almost always crashes when zooming a video. Especially when I want to MOVE a clip manually, the program crashes almost every time. Furthermore the picture is flickering sometimes after a lot was happening on the preview screen.

I recently received a "System Compatibility Report" stating that the problem was with the program "NVIDIA GeForce Experience" is located and you should end it so that Premiere works properly again. It says the following: "When running your Adobe application on machines with NVIDIA cards, there is a known bug in the latest NVIDIA drivers which can cause the application to crash. Please refer to the linked article for the latest information, including possible workarounds or solutions. URL: https://helpx.adobe.com/premiere-pro/kb/crashes-after-updating-nvidia-latest-drivers.html"

Unfortunately, that didn't help for me either and the crashes continue, also after I restarted Premiere Pro and changed the Windows settings to the selected the highest priority for this program. Also I started Premiere as an Administrator and gave it the highest priority for the full GPU performance. I also deleted the cache and cleaned up my Adobe programs. Furthermore I changed the Creative Cloud programs location from my fast internal drive to super fast Samsung 970 EVO Plus SSD. As well I updated the Windows drivers, NVIDIA Drivers and updated Premiere Pro to the latest version.

There shouldn't really be any problems of this kind with this strong Computer an RTX 3070 and after trying so many different ways for already weeks now, unfortunately I don't know what to do anymore. I hope that someone d can help in this forum and the post may also help other users!

Thank you in advance and best regards!

[Peru Bob]

Probably not the issue, but how much free space is on your drives?

[Stephan25752267vrje]

Thanks for your Answer! This I also already checked, should be fine:

Adobe Premiere Pro (and all other Creative Cloud Apps) were before at Volume D and in terms of trying to solve the Freezingproblem, I changed the location to the faster Samsung 970 EVO Plus SSD. Unfortunately didn't make a difference...

[Peru Bob]

I'm wondering if 57.2 BB free on the C drive is enough?

[Stephan25752267vrje]

I deleted some files and made it to 69,5 GB free space on C drive, but the problem remains the same.

I don't think that this affects Premiere Pro, which is running on Samsung 970 EVO Plus (E:), but it was worth a try!

[Kevin-Monahan]

Try rolling back to 517.40, Stephan. Let us know if it works.

Kevin

[Stephan25752267vrje]

Hello Forum-People,

does anyone have another idea, what the problem could be? My Adobe is still constantly crashing and makes my work being super ineffective. Is there any possibility, to contact the Adobe Support via phone or chat? I'm not willing to waste more time and energy with trying to fix weird issues.

Now suddenly a new Error appears every few seconds: "unable to draw image. gdi status: value overflow"

Does that have to do with the source of the problem??

Thank you in advance and best regards,

Stephan

[Peru Bob]

Is there any possibility, to contact the Adobe Support via phone or chat?

By @Stephan25752267vrje

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person, and then ask to be connected to the Video Queue when you get a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCarers/