Premiere Pro crashing during export

Report · Jun 06, 2023

I'm having a problem with Premiere where it will crash on export with certain projects. I've been in contact with Adobe a few times and still haven't found a solution. I was hoping someone could take a look at my crash file and help me figure out what's causing it. Here's the Google Drive link to the file and I've copy/pasted it below: https://drive.google.com/file/d/1NQfjdmDydm8EwjR6xefsXkCRLocJyWOs/view?usp=sharing

PR 23.3

Windows 10 - latest version

RTX 4090

64GB RAM

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : false
   AllowNugetExeUpdate : false

   - Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true


************* Waiting for Debugger Extensions Gallery to Initialize **************
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   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 36

Microsoft (R) Windows Debugger Version 10.0.25324.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\StevenCheak\AppData\Local\Temp\Adobe\Premiere Pro\23.0\SentryIO-db\reports\a8af9d57-a2b3-4f90-8be1-b1b9bf5d36b5.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 19045 (2965) MP (32 procs) Free x64
Product: WinNt
Edition build lab: Windows NT 10.0.19045.2965
Debug session time: Tue Jun  6 11:12:29.000 2023 (UTC - 5:00)
System Uptime: not available
Process Uptime: 0 days 0:05:18.000
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Loading unloaded module list
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This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(ab84.32fc): Unknown exception - code 40000015 (first/second chance not available)
For analysis of this file, run !analyze -v*** WARNING: Unable to verify checksum for ntdll.dll
*** WARNING: Unable to verify checksum for KERNELBASE.dll
ntdll!NtDelayExecution+0x14:
00007ffa`96b8d6e4 c3              ret
0:326> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for dvacore.dll
*** WARNING: Unable to verify checksum for boost_threads.dll
*** WARNING: Unable to verify checksum for KERNEL32.DLL
*** WARNING: Unable to verify checksum for ole32.dll
*** WARNING: Unable to verify checksum for twinapi.appcore.dll

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 421

    Key  : Analysis.Elapsed.mSec
    Value: 773

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 124

    Key  : Analysis.Init.Elapsed.mSec
    Value: 2891

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 133

    Key  : Failure.Bucket
    Value: FATAL_APP_EXIT_40000015_sentry_crashpad.dll!Unknown

    Key  : Failure.Hash
    Value: {24e951ea-b610-3313-e9dd-241584c75b74}

    Key  : Timeline.Process.Start.DeltaSec
    Value: 318

    Key  : WER.Process.Version
    Value: 23.3.0.61


FILE_IN_CAB:  a8af9d57-a2b3-4f90-8be1-b1b9bf5d36b5.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)rax=000037c2a802840f rbx=0000000000000016 rcx=0000000a2a4cf430
rdx=00007ffa945aaf20 rsi=000000000b8de3a0 rdi=000000001fa9cf01
rip=000000000b8de3c6 rsp=0000000a2a4cf350 rbp=0000000a2a4cfad0
 r8=0000000000000002  r9=0000000a2a4cf8c8 r10=0000000000000013
r11=fffffffff6358640 r12=00007ffa94650920 r13=0000000000000000
r14=0000000000000000 r15=0000000000000910
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=0000  ds=0000  es=0000  fs=0053  gs=002b             efl=00000206
sentry_crashpad!sentry_unwind_stack+0xb946:
00000000`0b8de3c6 0f57c0          xorps   xmm0,xmm0
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 000000000b8de3c6 (sentry_crashpad!sentry_unwind_stack+0x000000000000b946)
   ExceptionCode: 40000015
  ExceptionFlags: 00000001
NumberParameters: 0

PROCESS_NAME:  Adobe Premiere Pro.exe

ERROR_CODE: (NTSTATUS) 0x40000015 - {Fatal Application Exit}  %hs

EXCEPTION_CODE_STR:  40000015

STACK_TEXT:  
0000000a`2a4cf350 00007ffa`945d1881     : 0000fae5`db7f96d9 00000009`00000000 00000000`00000016 00000000`0b8de3a0 : sentry_crashpad!sentry_unwind_stack+0xb946
0000000a`2a4cf920 00007ffa`945d2851     : 00000000`00000001 00000000`00000000 00000000`00000000 0000000a`2a4cf9d0 : ucrtbase!raise+0x1e1
0000000a`2a4cf9a0 00000000`00a04755     : 00000000`00000003 0000000a`00000003 00000000`cfffff00 00000000`1fa9cfd0 : ucrtbase!abort+0x31
0000000a`2a4cf9d0 00000000`00a00800     : 00000000`cfffffff 00000000`00c9c5e8 00000000`00000003 00000000`00000000 : dvacrashreporter!dvacrashreporter::CrashReporter::Terminate+0x11e65
0000000a`2a4cfb90 00000000`00ad8a60     : 00000000`00c9c5e8 00000000`cfffffff 0000fc8d`1532904f 00000000`00d8e100 : dvacrashreporter!dvacrashreporter::CrashReporter::Terminate+0xdf10
0000000a`2a4cfbc0 00000000`00af5a42     : 0000000a`0fd7eb00 0000000a`0fcd0d18 00000000`0000001f 00000000`00a88f2c : dvacore!dvacore::config::CallForceQuitFunction+0x50
0000000a`2a4cfbf0 00000000`00af6446     : 0000000a`0fcd0d20 0000000a`2a4cfc90 0000000a`0fd7ebc0 00000000`00bff701 : dvacore!dvacore::config::LimitedDLLHijackFix+0x502
0000000a`2a4cfc60 00000000`00c001a8     : 0000000a`0fcd0d10 0000000a`0fcd0d10 0000000a`b1d42130 0000000a`b1d41b78 : dvacore!dvacore::config::UninstallUnhandledExceptionHandler+0xb6
0000000a`2a4cfcb0 00000000`00bfc49d     : 0000000a`0fcd09b0 00000000`00000000 00000001`7eea55d0 00000000`00000000 : dvacore!dvacore::threads::CreateAsyncThreadedExecutor+0x19d8
0000000a`2a4cfe10 00000000`00bfc5f4     : 00000000`00000003 00007ffa`94573a81 00000001`7eea5530 00000000`00000000 : dvacore!dvacore::threads::GetWindowsThreadName+0x29d
0000000a`2a4cfe90 00000000`0b957fca     : 00000001`7eea5530 00000000`00000000 00000001`7eea5530 00000000`00000000 : dvacore!dvacore::threads::GetWindowsThreadName+0x3f4
0000000a`2a4cfed0 00007ffa`94581bb2     : 00000001`5e4d3800 00000000`00000000 00000000`00000000 00000000`00000000 : boost_threads!boost::detail::win32::handle_manager::swap+0x4a
0000000a`2a4cff00 00007ffa`94d57614     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x42
0000000a`2a4cff30 00007ffa`96b426a1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0x14
0000000a`2a4cff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


SYMBOL_NAME:  sentry_crashpad+b946

MODULE_NAME: sentry_crashpad

IMAGE_NAME:  sentry_crashpad.dll

STACK_COMMAND:  ~326s; .ecxr ; kb

FAILURE_BUCKET_ID:  FATAL_APP_EXIT_40000015_sentry_crashpad.dll!Unknown

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  23.3.0.61

FAILURE_ID_HASH:  {24e951ea-b610-3313-e9dd-241584c75b74}

Followup:     MachineOwner
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Report · Jun 07, 2023

You Can Try this Article - https://letsmakeiteasy.tech/how-to-fix-premiere-pro-crashes-when-clicking-export-media-problem-in-ad...

Report · Jun 07, 2023

Hi there!

Sorry about the crash. Can you check if crash reports are saved? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-...

Thanks,

Kartika