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Premiere Pro crashing upon launch (pasted crash report)

New Here ,
Apr 23, 2020 Apr 23, 2020

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Hi,

 

This crashing began today. It has worked flawlessly up until now. Tried to re-install the software, but still crashing. Graphics drivers and W10 are fully updated. Attached crash report. Any input greatly appreciated as I am working against the clock. Other Adobe software work fine.

 

Thanks.

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.7.0" clientVersion="2.7.0" applicationName="Premiere Pro" applicationVersion="14.1" build="116" source="Windows-Client-WER" crashType="n/a">
<time year="2020" month="4" day="23" hour="15" minute="44" second="53" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="74f3e359-2a95-47c7-b206-97f4dd00b75f"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18363" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16332" machine="Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="4000 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="Radeon RX 590 Series" description="Radeon RX 590 Series" driverDate="20200421000000.000000-000" driverVersion="26.20.15029.27016" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_67DF&#38;SUBSYS_95871682&#38;REV_E1&#92;4&#38;CE11231&#38;0&#38;0009" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD830DA74A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD830DA74A" symbolname="clGetCLObjectInfoINTEL"/>
<stackStatement index="1" address="0x00007FFD830D836B" symbolname="clGetCLObjectInfoINTEL"/>
<stackStatement index="2" address="0x00007FFD83166E97" symbolname="clGetCLObjectInfoINTEL"/>
<stackStatement index="3" address="0x00007FFD83162BAE" symbolname="clGetCLObjectInfoINTEL"/>
<stackStatement index="4" address="0x00007FFD83162D77" symbolname="clGetCLObjectInfoINTEL"/>
<stackStatement index="5" address="0x00007FFE0D6A5021" symbolname="RtlActivateActivationContextUnsafeFast"/>
<stackStatement index="6" address="0x00007FFE0D6ED175" symbolname="RtlDeleteBoundaryDescriptor"/>
<stackStatement index="7" address="0x00007FFE0D6AED3B" symbolname="LdrGetDllHandleByMapping"/>
<stackStatement index="8" address="0x00007FFE0D6AF449" symbolname="LdrUnloadDll"/>
<stackStatement index="9" address="0x00007FFE0D6AF3C3" symbolname="LdrUnloadDll"/>
<stackStatement index="10" address="0x00007FFE0A96DDDE" symbolname="FreeLibrary"/>
<stackStatement index="11" address="0x00007FFDBE9010BF" symbolname="clGetDeviceIDsFromDX9MediaAdapterKHR"/>
<stackStatement index="12" address="0x00007FFDBE8E110B" symbolname="clGetPlatformIDs"/>
<stackStatement index="13" address="0x00007FFDDE751158" symbolname="unknown"/>
<stackStatement index="14" address="0x00007FFDDE75355B" symbolname="clWaitForEvents"/>
<stackStatement index="15" address="0x00007FFE0D68B05F" symbolname="RtlRunOnceExecuteOnce"/>
<stackStatement index="16" address="0x00007FFE0A9C20BB" symbolname="InitOnceExecuteOnce"/>
<stackStatement index="17" address="0x00007FFDDE752E6C" symbolname="clGetPlatformIDs"/>
<stackStatement index="18" address="0x00000000062345E8" symbolname="GF::OpenCLModuleSources::AddKernelStrings"/>
<stackStatement index="19" address="0x000000000622EB60" symbolname="GF::OpenCLModuleSources::AddKernelStrings"/>
<stackStatement index="20" address="0x0000000006234D38" symbolname="GF::Device::GetWGL_INTEL_cl_sharing_info_OffscreenGL"/>
<stackStatement index="21" address="0x00000000061A2542" symbolname="GF::Initialize"/>
<stackStatement index="22" address="0x000000000EFBD4FA" symbolname="DS::Initialize"/>
<stackStatement index="23" address="0x000000000400FE76" symbolname="MZ::InitializerHeadless::InitializerHeadless"/>
<stackStatement index="24" address="0x000000000400DA05" symbolname="MZ::Info::Shutdown"/>
<stackStatement index="25" address="0x000000000400F2CF" symbolname="MZ::Initializer::Initializer"/>
<stackStatement index="26" address="0x0000000000DF87E7" symbolname="unknown"/>
<stackStatement index="27" address="0x0000000000DFD247" symbolname="unknown"/>
<stackStatement index="28" address="0x0000000000949604" symbolname="dvacore::config::AddTerminationForSingleton"/>
<stackStatement index="29" address="0x00000000009492E8" symbolname="dvacore::config::AddTerminationForSingleton"/>
<stackStatement index="30" address="0x000000000094B061" symbolname="dvacore::config::Initialize"/>
<stackStatement index="31" address="0x0000000000DF791A" symbolname="unknown"/>
<stackStatement index="32" address="0x0000000000DF7ACB" symbolname="unknown"/>
<stackStatement index="33" address="0x0000000000E26012" symbolname="unknown"/>
<stackStatement index="34" address="0x0000000000E28D49" symbolname="unknown"/>
<stackStatement index="35" address="0x0000000000E28FFB" symbolname="FE::Run"/>
<stackStatement index="36" address="0x0000000140001B89" symbolname="unknown"/>
<stackStatement index="37" address="0x00000001400025C6" symbolname="unknown"/>
<stackStatement index="38" address="0x00007FFE0BA87BD4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="39" address="0x00007FFE0D6ECE51" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00007FFD83505D00"/>
<register name="RCX" value="0x00007FFD83505D00"/>
<register name="RDX" value="0x00000000C70D464E"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000023367FF0"/>
<register name="RSP" value="0x000000000014AEB0"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFD830DA74A"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<binaryImage start="0x00007FFE08BF0000" end="0x00007FFE08C04000" path="resourcepolicyclient.dll"/>
<binaryImage start="0x00007FFDCC470000" end="0x00007FFDCC4B4000" path="wdmaud.drv"/>
<binaryImage start="0x00007FFE05D80000" end="0x00007FFE05D89000" path="ksuser.dll"/>
<binaryImage start="0x00007FFDFF9B0000" end="0x00007FFDFF9BD000" path="msacm32.drv"/>
<binaryImage start="0x00007FFDF1850000" end="0x00007FFDF185A000" path="midimap.dll"/>
<binaryImage start="0x00007FFDCE7D0000" end="0x00007FFDCE869000" path="dsound.dll"/>
<binaryImage start="0x00007FFDBB9F0000" end="0x00007FFDBBCA6000" path="adobe\IMSLib.dll"/>
<binaryImage start="0x00007FFDFEB30000" end="0x00007FFDFEB41000" path="wbemprox.dll"/>
<binaryImage start="0x00007FFDFEAA0000" end="0x00007FFDFEB24000" path="wbemcomn.dll"/>
<binaryImage start="0x00007FFDFE250000" end="0x00007FFDFE264000" path="wbemsvc.dll"/>
<binaryImage start="0x00007FFDFE270000" end="0x00007FFDFE371000" path="fastprox.dll"/>
<binaryImage start="0x00007FFDFE190000" end="0x00007FFDFE1A5000" path="amsi.dll"/>
<binaryImage start="0x00007FFDFE140000" end="0x00007FFDFE186000" path="MpOAV.dll"/>
<binaryImage start="0x00007FFDDE750000" end="0x00007FFDDE76F000" path="OpenCL.dll"/>
<binaryImage start="0x00007FFDB6CA0000" end="0x00007FFDBB84B000" path="amdocl64.dll"/>
<binaryImage start="0x00007FFDBD510000" end="0x00007FFDBD6BE000" path="atiadlxx.dll"/>
<binaryImage start="0x00007FFE0C700000" end="0x00007FFE0C708000" path="psapi.dll"/>
<binaryImage start="0x00007FFDBE950000" end="0x00007FFDBE98A000" path="atig6txx.dll"/>
<binaryImage start="0x00007FFDB52A0000" end="0x00007FFDB6CA0000" path="amdocl12cl64.dll"/>
<binaryImage start="0x00007FFDB1650000" end="0x00007FFDB5292000" path="amd_comgr.dll"/>
<binaryImage start="0x00007FFDBE8E0000" end="0x00007FFDBE947000" path="IntelOpenCL64.dll"/>
<binaryImage start="0x00007FFD83060000" end="0x00007FFD83521000" path="igdrcl64.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>
ERROR_HB_UNABLE_TO_LOAD_DLL
</hbLogSessionDllStatus>
</crash>

</crashreport>

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correct answers 1 Correct answer

New Here , May 06, 2020 May 06, 2020
Hey manI was with the same problem and I did the following to solve it I oppened the regedit, if you don`t know what it is you can open it by pressing WINDOWS BUTTON on you keyboard + S And type regedit Then you need to go to HKEY_LOCAL_MACHINE -> SOFTWARE -> Khronos -> OpenCL -> Vendors Then I oppened the IntelOpenCL64.dll and changed it's value from 0 to 1. Oppened the amdocl64.dll and changed it's value from 1 to 0. And if you don't have a amdocl64.dll you need to create it: Right click the...

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New Here ,
May 06, 2020 May 06, 2020

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Hey man

I was with the same problem and I did the following to solve it

I oppened the regedit, if you don`t know what it is you can open it by pressing WINDOWS BUTTON on you keyboard + S
And type regedit
Then you need to go to
HKEY_LOCAL_MACHINE -> SOFTWARE -> Khronos -> OpenCL -> Vendors

Then I oppened the IntelOpenCL64.dll and changed it's value from 0 to 1.

 

Oppened the amdocl64.dll and changed it's value from 1 to 0.
And if you don't have a amdocl64.dll you need to create it:
Right click the window and select new -> DWORD (32 bits) and name it amdocl64.dll and open it to check if it's value it's 0. If not just change it to 0 and try to open Premiere Pro

This worked for me
Let me know if it works for you

 

Here is a screenshot from my regedit

mrbonini_0-1588805539135.png

 

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New Here ,
Aug 09, 2020 Aug 09, 2020

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WOW IT DID WORK ! ! 

I ve done exaclty that ! THANKS 

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New Here ,
Oct 19, 2021 Oct 19, 2021

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LATEST

THANK YOU!

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New Here ,
Aug 09, 2020 Aug 09, 2020

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I'm having the same problem and tried your fix, but there is no IntelOpenCL64.dll in that folder, just the ab (Default).  What am I missing???

edit--- My processor is an AMD Ryzen 3 1200 quad core

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New Here ,
Sep 22, 2020 Sep 22, 2020

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Did you ever find out the answer to this issue? im having similar problems and also didnt have those folders nor that file.

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Adobe Employee ,
Sep 22, 2020 Sep 22, 2020

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Hi Omar,

Sorry of this workaround didn't work. This error and others similar to it are usually fixed by reinstalling Visual C++ runtimes, or if that doesn't work, Windows OS. 

 

Regards,
Kevin

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