Premiere Pro Crashing with Panasonic S5II 5.9K videos

[DMMax]

Hello,
I have been having issues with Premiere Pro and possibly Nvidia graphics drivers and I have read similar threads before but have not found a solution and it seems to be just happening since yesterday as before I did not have these issues.

My PC specs:

OS: Windows 11
Motherboard: MSI Tomahawk Z690S
RAM: 96GB Corsair Vengence DDR4 3600Mhz RAM
CPU: Intel Core i7-12700K 3.6Ghz
Graphics: Zotac Twin Edge Nvidia Geforce RTX 3070

I recently bought a Panasonic S5II and took some videos in 5.9K 10-bit LongGOP 10-bit 4:2:0. I opened Premiere Pro and got the message saying current Nvidia drivers might be unstable. I imported them into Premiere Pro. I put lumetri color on the video and added a LUT. That seemed fine and I saved it. The when I tried to adjust color wheels it slowed down then crahsed with a black screen and I had to restart my computer.

I then went back onto the project again and decided to try and export the video to Media Encoder, and Media Encoder opened but crashed with a black screen when the video started to render.

I tried rolling back my Nvidia drivers to the studio drivers 517.40 with clean install which are known to be more stable than current drivers. I did that, no more message when I opened Premiere Pro. That didn't work, just got the same issues. Yesterday Premiere Pro updated to the newest version so I rolled that back to the previous version, 23.1.0 (Build 86), to see if that would help and I was able to start moving shadow, highlight, midtone wheels on Lumetri color and started to see the Lumetri RGB Scope move but then it crashed again with the same black screen and had to restart, so still having the same issues.

Why I think this is a graphics issue is that when I try and playback the videos, the graphics cards fans start spinning up to max speed.

Anyone have any ideas what I can do? I want to start shooting and editing videos soon and can't do that with these constant issues which is a bit frustrating.

[Peru Bob]

If you have GeForce Experience installed, try uninstalling it and restarting the computer.

Also, make sure you are using the Studio Driver, not the Game Driver.

[DMMax]

Hi,

I uninstalled GeForce Experience and restarted the computer, then went back onto Premiere Pro, opened my project and then export. I was able to get as far as pressing render before anything happened, but it failed to render and said unable to retreive frames and then it crashed and froze with a black screen again. 

[DMMax]

Update: I did a clean istall of Studio Drivers, unistalled GeForce Experience, restarted the computer. I also moved the videos I was working on to a faster Nvme SSD which helped as the drive I had them on was a little slow for 5.9K videos. I then went onto Premiere Pro and deleted the cache then I then went onto my project and linked the clips to the files on the SSD. Next, I went to export with Media Encoder. I was rendering to Quicktime 4K ProRes 422 HQ. It started to render and I thought all was going fine when the screen kept blinking every few seconds, then went black and froze again.

[R Neil Haugen]

There are some totally JUNK Nvidia drivers out there. Which driver are you using? Please post the number ...

Neil

[DMMax]

I am using 517.40 studio drivers. I think I now might know the issue I am having. I took a video with my Panasonic S5II in 4K 10-bit 422 LongGop and wanted to see if that would render. I first went onto Media Encoder and imported one of the 5.9K 10-bit 420 LongGop videos and tried rendering it to Quicktime ProRes 422 HQ and it started to render but failed, with error saying missing frames. The videos play back OK in Media Player Classic but the GPU fans start revving up. I tried rendering the 4K 10-bit 422 video and it rendered without issues so at least one of the main issues must be with the Panasonic 420 LongGop videos and Adobe, or at least the 5.8K resolution (Have not tested other resolutions yet).

Here is the codec info from MediaInfo from one of the 5.8K video that I was having issues with:

General
Complete name :
Format :	MPEG-4
Format profile :	QuickTime
Codec ID :	qt 2011.07 (qt /pana)
File size :	2.04 GiB
Duration :	1 min 28 s
Overall bit rate :	197 Mb/s
Encoded date :	UTC 2023-03-07 17:57:07
Tagged date :	UTC 2023-03-07 17:57:07
com.panasonic.Semi-Pro.metadata.xml :	/ / / 060A2B340101010501010D21130000009F147A9C0A0000046E6B146118970052 / 2220 / 1/25 / /// / / 0 / / 2023-03-07T17:57:07+00:00 / 2023-03-07T17:57:07+00:00 / / / Panasonic / DC-S5M2 / / / 2023-03-07T17:57:07+00:00 / / / / / / / 640 / / V-Log / / / V-Gamut / / / / /
PANA :	h TƒÍ@óƒÀ¤oÙ¹üjqiÆqV Rý£#®¶ùöÅE$ U“-FÒq@|¼S‘š¶[q - (´lj/³–ëZ~^:Ôn

Video
ID :	1
Format :	HEVC
Format/Info :	High Efficiency Video Coding
Format profile :	Main 10@L6@High
Codec ID :	hvc1
Codec ID/Info :	High Efficiency Video Coding
Duration :	1 min 28 s
Bit rate :	192 Mb/s
Width :	5 888 pixels
Height :	3 312 pixels
Display aspect ratio :	16:9
Frame rate mode :	Constant
Frame rate :	25.000 FPS
Color space :	YUV
Chroma subsampling :	4:2:0
Bit depth :	10 bits
Bits/(Pixel*Frame) :	0.394
Stream size :	1.99 GiB (98%)
Encoded date :	UTC 2023-03-07 17:57:07
Tagged date :	UTC 2023-03-07 17:57:07
Color range :	Full
Color primaries :	BT.709
Transfer characteristics :	BT.709
Matrix coefficients :	BT.709

Audio #1
ID :	2
Format :	PCM
Format settings :	Big / Signed
Format settings, Endianness :	Big
Format settings, Sign :	Signed
Codec ID :	lpcm
Duration :	1 min 28 s
Bit rate mode :	Constant
Bit rate :	1 152 kb/s
Channel(s) :	1 channel
Sampling rate :	48.0 kHz
Bit depth :	24 bits
Stream size :	12.2 MiB (1%)
Encoded date :	UTC 2023-03-07 17:57:07
Tagged date :	UTC 2023-03-07 17:57:07

Audio #2
ID :	3
Format :	PCM
Format settings :	Big / Signed
Format settings, Endianness :	Big
Format settings, Sign :	Signed
Codec ID :	lpcm
Duration :	1 min 28 s
Bit rate mode :	Constant
Bit rate :	1 152 kb/s
Channel(s) :	1 channel
Sampling rate :	48.0 kHz
Bit depth :	24 bits
Stream size :	12.2 MiB (1%)
Encoded date :	UTC 2023-03-07 17:57:07
Tagged date :	UTC 2023-03-07 17:57:07

Audio #3
ID :	4
Format :	PCM
Format settings :	Big / Signed
Format settings, Endianness :	Big
Format settings, Sign :	Signed
Codec ID :	lpcm
Duration :	1 min 28 s
Bit rate mode :	Constant
Bit rate :	1 152 kb/s
Channel(s) :	1 channel
Sampling rate :	48.0 kHz
Bit depth :	24 bits
Stream size :	12.2 MiB (1%)
Encoded date :	UTC 2023-03-07 17:57:07
Tagged date :	UTC 2023-03-07 17:57:07

Audio #4
ID :	5
Format :	PCM
Format settings :	Big / Signed
Format settings, Endianness :	Big
Format settings, Sign :	Signed
Codec ID :	lpcm
Duration :	1 min 28 s
Bit rate mode :	Constant
Bit rate :	1 152 kb/s
Channel(s) :	1 channel
Sampling rate :	48.0 kHz
Bit depth :	24 bits
Stream size :	12.2 MiB (1%)
Encoded date :	UTC 2023-03-07 17:57:07
Tagged date :	UTC 2023-03-07 17:57:07

Other
ID :	6
Type :	Time code
Format :	QuickTime TC
Duration :	1 min 28 s
Time code of first frame :	00:00:12:00
Time code, striped :	Yes
Encoded date :	UTC 2023-03-07 17:57:07
Tagged date :	UTC 2023-03-07 17:57:07
Bit rate mode :	CBR

I still have to try editing the 4K 422 video to see if it edits fine in Premiere Pro or not.

[DMMax]

OK, I think I know what the issue might be. I am now using 517.40 Studio Drivers. I opened Media Encoder and imported one of the videos I recorded in 5.8K from the S5II and I set the output to be Quicktime ProRes 10-bit 422 HQ and pressed render. It started to render and the screen kept flickering and crashed and froze to a black screen. The next thing I tried after restartin the PC was to see if a 4K 10-bit 422 LongGop file from the S5II. I tried it and it rendered without any errors in Media Encoder. I have yet to see if there is any issues with editing the 4K 10-bit 422 videos in Premiere Pro but it seems at least one issues (maye the only one) was caused by Panasonic codec and Adobe. I have attached a file taken from the program MediaInfo that shows the codec info for one of the 5.8K videos I took. I have not tried other resolutions and options to see if they have issues or not.

[Kevin-Monahan]

What happens if you transcode to ProRes?

Thanks,
Kevin

[DMMax]

What would be the best way to transcode the videos? It doesn't work well in Media Encoder and the 4K 10-bit 422 videos that do render, do render with the right color space since I shot the videos in V-Log and it doesn't render the  colorspace properly as I want to render the videos as is so I can apply a LUT in editing.

I did just try editing the 4K 10-bit 422 LongGop video in Premiere Pro and it was better to a point. I was able to do some minor editing before the graphics cards fans revved up then it crahsed when playing back the preview in full screen.

[DMMax]

What would be the best way to transcode the videos? It doesn't work well in Media Encoder and the 4K 10-bit 422 videos that do render, do render with the right color space since I shot the videos in V-Log and it doesn't render the  colorspace properly as I want to render the videos as is so I can apply a LUT in editing.

I did just try editing the 4K 10-bit 422 LongGop video in Premiere Pro and it was better to a point. I was able to do some minor editing before the graphics cards fans revved up then it crahsed when playing back the preview in full screen.

By @DMMax

That should be don't render with the right color space as the values are not right in the rendered video as the shadows look a bit darker than the original file.

[DMMax]

I have sent you a PM.

[Kevin-Monahan]

Thanks! I'll pass it along to the engineering. We hope to get this solved for you. That's a cool camera, by the way. Do want!

Cheers,
Kevin

[DMMax]

Thanks for looking into it. I used Media Encoder to take the 4K 10-bit 422 video I recorded and exported it as Quicktime, 4K ProRes 422 HQ and when I imported it into Premiere Pro and into the timeline, it played back smoothly on the preview screen but when I went to do any color editing to it with Lumetri (I tried to adjust the Hue vs Saturation), Premiere Pro froze with a black screen again, so while it looks like there is an issue with the Panasonic codecs and Adobe software currently, it looks like the crashing issue probably could be related to the Nvidia graphics card/graphics drivers and Premiere Pro but I don't know how to fix it or which versions of Nvidias drivers and Premiere Pro work.

I tried opening the ProRes video in After effects and applying the same corrections and it didn't crash. The fans on the graphics card revved up and I checked Task Manager and it said the GPU temperature was at max 80C and 27% usage while playing back the video in After Effects.

[Fergus H]

Hi DMMax, 

I'm one of Premiere Pro's product managers and one of my areas of responsiblity is cameras and formats support. I'm sorry about the problems you're having with your nice S5II! Kevin shared with me the test file you provided and I will be taking a look at that shortly. 

I'm not aware of any issues with the S5II and I don't believe I've heard reports of other customers having issues with it. However, that doesn't help you and I definitely want to make sure we can fix the problem you're seeing. 

First, please ensure that you are using the Nvidia drivers listed in this article, which was literally published this morning: https://helpx.adobe.com/x-productkb/multi/premiere-pro-and-after-effects-crash-with-recent-nvidia-dr.... We are working very closely with Nvidia right now to address several recent drivers issues; the article will tell you which one is the right one to use now. 

Second, we have several Panasonic cameras in our test lab but not yet an S5II. My plan was to wait for the S5II X but since you've reported an issue, we will get an S5II today for testing. 

It would be helpful to get from you a set of steps, as simple as possible, that will cause the crash you've seen. I would request you do this with the Nvidia driver version mentioned in the link above and with the latest version of Premiere Pro (v23.2). 

Lastly, after you install the latest version, please clear the media cache. There's a new, very easy way to do this in Premiere Pro v23.2: https://helpx.adobe.com/premiere-pro/using/whats-new/2023-2.html#reset-options. 

Regards,

Fergus

[DMMax]

Hello,

Thank you for the reply. I just posted a reply above before I saw yours. I was on the chat of the Lumix Live stream today on the Lumix USA YouTube channel and Sean from Panasonic mentioned to me he also had the same issue with using S5II videos and Adobe software. I will use the recommended drivers and latest version of Premiere Pro and reply back later when I have time.

[DMMax]

Hello,

I didn't mention but my main C:\ drive is a 1TB Seagate FireCuda 520 where I stored the video files from the S5II. Here is all the steps I took:

1. I updated to the latest version of Premiere Pro 23.2
2. I  downlnaded and installed the Nvidia drivers on the link and did a clean install of the drivers.
3. I opened Premiere Pro and cleared the caches as you said.
4. I imported one of the 5.8K videos from the S5II when playing it back on the preview window, I got a error message (see attached image).

5. I then made a new file and opened the S5II 4K 10-bit 422 LongGop video and put it in the timeline. When I pressed play on the preview window, it played back a bit slowly. 

6. I went onto Lumetri Color and tried adjusting the highlughts color balance on the color wheels and I could see the change on Lumetri scopes (Parade RGB) but the scopes took a second or so after I made adjustments to change then it crahsed with black screen and my PC froze up.

When I imported the 5.8K video directly into Media Encoder and tried to render it, it kept failing to render at frame 17

 

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