Premiere Pro CS6 Hangs and Crashes on Launch

[lateinos]

A couple weeks ago, Adobe Premiere CS6 stopped starting up properly. It would either throw a runtime error, just quietly close itself without throwing any errors, or just lock up in the middle of startup and force me to close it manually. After a little, two-week adventure where I uninstalled Premiere, then discovered that I'd have to contact tech support to get a reinstall, I'm back where I started. I've tried several fresh installs of Premiere and they all have the same problem as before. All other Adobe products work perfectly fine.

I've noticed that it tends to crash or hang when it tries to load "importerquicktime.prm," which seems to be a file that causes other people trouble as well, but none of the proposed solutions I've found in other threads addressing these problems have helped, and I've tried enough that I can't keep track of them all.

Here are a couple errors I sometimes get it to throw:

Faulting application name: Adobe Premiere Pro.exe, version: 6.0.0.0, time stamp: 0x4f7177ec
Faulting module name: DisplaySurface.dll_unloaded, version: 6.0.0.0, time stamp: 0x4f717652
Exception code: 0xc0000005
Fault offset: 0x000000000005bd48
Faulting process id: 0x33b8
Faulting application start time: 0x01d63cf550227162
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe
Faulting module path: DisplaySurface.dll
Report Id: 739d0649-2f75-48c6-a7f1-7a2e746e395c
Faulting package full name:
Faulting package-relative application ID:

and also:

Fault bucket -386644136, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Adobe Premiere Pro.exe
P2: 6.0.0.0
P3: 4f7177ec
P4: DisplaySurface.dll_unloaded
P5: 6.0.0.0
P6: 4f717652
P7: 000000000005bd48
P8: c0000005
P9: 0000000000000008
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBF63.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC010.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC178.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC178.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC198.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_d71caa66e3dbf13f9241a139b6da1cb4e4831d8b_fd62987e_43b1c408-1349-4450-9aa9-4e57f0b4fb4a

Analysis symbol:
Rechecking for solution: 0
Report Id: 739d0649-2f75-48c6-a7f1-7a2e746e395c
Report Status: 268435456
Hashed bucket: 9b182ecdb934f6448884f8c2b6cc241d
Cab Guid: 0

But recently, it hasn't been throwing errors at all, just hanging or quietly closing itself. I'm in a desperate situation here; I've already had to email a client and explain that she should look for another freelancer, and that isn't the sort of thing I can afford to do. Please give me a hand if you have any ideas.

I've attached my computer specs as a txt and an image of the runtime error message that I get with the first error I transcribed above.

[salvo34]

cs6 PPRO and photoshop and audition work OK on my win 10 machine. speedgrade and AE don't work even as 'run as administrator'. Everybody probably experiences different things due to large disparity of hardware platforms.

When win 10 automatically updates your software ( you can't stop it from happening in general ) then your system has changed. That's probably what happened for you.

Try to run as administator and if that works go through all your settings ( ram usage, card drivers, permisisons to drives, etc. ) 

yikes.

[lateinos]

Gave it a shot, but no dice, I'm afraid. Thanks, and I hope you get speedgrade and AE up and running soon!

[salvo34]

I'm 69 and retired grip from nyc movies etc. was always into computers ( compuserve before internet was invented ( BBS stuff ). I built a custom win 10 computer about 6 years ago ( last one of my life ), which is the really big tower kind... bigger than desktop... heavy and big. I nicknamed it the pig on honor of the Empress of Blanding's Castle.

Once stuff was installed and updated I pulled the LAN cable out... that's it... just unplugged it. No more updates, and no more surprises. I use a laptop for internet and yappin with people like here and email etc.

I only use photoshop, audition. Sometimes I  use CS6 PPro for illustrative purposes... to help people here.

Otherwise I use resolve 15 on edit computer ( with eizo primary and video SDI as reference ) and I'm done with it. No problems for me cause I'm simple minded and don't do fancy barn doors and wipes and animated flying text and all that fancy stuff.

I don't suggest you do the same, but I can tell you from more than 30 years on sets that NEVER HAVE I SEEN A PC ON SET EVER !!!!  So, take that with a grain of salt.

[lateinos]

Ahhh...that does sound nice. I could use that reliability right now haha.

[salvo34]

it's really expensive. To do that on set.

You can get away with other stuff ( pro sumer stuff ) now... which is great. So keep working and making stuff.

🙂