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Premiere Pro Export Glitched Frames on M1

New Here ,
Aug 12, 2021 Aug 12, 2021

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Hello,

 

We just recently got 2 new m1 macbooks for video eiting and are having a problem where frames have glitches in them while ecporting. Have tried both harware and software encoding while exporting from both premiere directly as well as media encoder. Have also tried different formats for exporting, H.264, Quicktime, etc, and the problem seems to occur no matter what settings we choose. Initially I thought this was a computer specific problem however it is happening to both of our brand new M1 Macbooks.

 

It's usually a 1 frame long glitch that scales/repositions a small portion of the video

It occurs at different points in each export

 

Any ideas to fix?

I've attached samples, AME glitch happens at 0:21; PPHW at 0:06, 0:15 and 0:22; and PPSW happens at 0:10

TOPICS
Error or problem, Export, Formats, Freeze or hang

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Adobe Employee ,
Aug 12, 2021 Aug 12, 2021

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Hi Matt Tornquist,

 

We're sorry about the poor experience. We're investigating a similar issue. Are these media files recorded on any of the Sony cameras like A7S III or FX3? Also, are you using the latest version of Premiere Pro?

 

Thanks,

Sumeet

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Yes it is the latest version of premiere and they were recorded on an a7siii, the same project opened and exported on intel macs have no issues

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Adobe Employee ,
Aug 13, 2021 Aug 13, 2021

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Thanks for confirming that. We're currently working on this issue and will try our best to get this sorted as soon as possible. In the meantime, you may try transcoding the media files using any external transcoder like HandBrake & then import the transcoded files in Premiere Pro. Alternatively, you may also run the app in Rosetta mode and check if it's working properly. Hope it helps.

 

Thanks,

Sumeet

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New Here ,
Aug 13, 2021 Aug 13, 2021

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Hi same issue : Sony A7sIII and last premiere pro on M1 ... i solve the probleme by launching the app via the Adobe cloud (hit the dot and choose Intel version)

But yes ! please fix that Adobe 

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New Here ,
Aug 13, 2021 Aug 13, 2021

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here is the glitch

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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

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Hi @Matt Tornquist @defaultc0hukcvb9ke6 ,

 

Sorry again for this issue. We have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. We expect the issue to get fix in the latest beta build(starting from build 58). 

Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

You can have a look at the announcement here: 
https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-b...

 

Please let us know how it goes for you. Rest assured that we are actively monitoring this issue.

 

Thanks,
Mayjain

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New Here ,
Aug 25, 2021 Aug 25, 2021

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Hey Mayjain,

 

Thanks for the help!

Is there a way to force an account to be elligible for beta apps?

I have it on my account but not on the account that this computer is logged in as

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Hi @Matt Tornquist,


Were you able to download the beta build and check this ?

Thanks,

Mayjain

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New Here ,
Sep 09, 2021 Sep 09, 2021

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No, because as I mentioned 2 weeks ago, the account does not have any beta apps available in the creative cloud app.

 

Is there a way to force an account to be eligible for beta?

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Adobe Community Professional ,
Sep 09, 2021 Sep 09, 2021

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quote

Is there a way to force an account to be eligible for beta?


By @Matt Tornquist

 

It should be there. Click on Beta apps in the Creative Cloud app.

Averdahl_0-1631192376614.png

 

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New Here ,
Sep 09, 2021 Sep 09, 2021

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not an option.

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Adobe Community Professional ,
Sep 09, 2021 Sep 09, 2021

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O.k, if you click the bell up right in your Creative Cloud app you have two messages. One of them may be an option to upgrade the Creative Cloud app. If not, go to Help > Check for updates and update the Creative Cloud app.

 

Did it solve anything?

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New Here ,
Sep 09, 2021 Sep 09, 2021

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No, that is not an option. Beta apps did not show up on either my account or the primary user's account when logged into this computer.

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Adobe Community Professional ,
Sep 09, 2021 Sep 09, 2021

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quote

No, that is not an option. Beta apps did not show up on either my account or the primary user's account when logged into this computer.


By @Matt Tornquist

 

O.k, that´s odd. AFAIK all users should be able to download the betas.

 

@mayjain @Sumeet Kumar Choubey Can you help Matt with this? 🙂 

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New Here ,
Sep 09, 2021 Sep 09, 2021

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Not sure if you figured it out yet - but if you revert back to both premiere and media encoder back to version 15.2, it will fix the issue.  Adobe has completely botched the m1 update for version 15.4, and made exporting videos impossible without this glitchy footage!  It's been months with no fix.

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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Hi @exclusivemoose ,


This is fixed in the beta build. Many users have confirmed the fix. 
Please try the latest beta once and let us know.

Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

 

Thanks,

Mayjain

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Explorer ,
Sep 19, 2021 Sep 19, 2021

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hey y'all.

just moved a project over from my mac pro to m1 macbook air (both 15.4.1) and am having issues with partial white frames on export. tried h264, h265, prores, and using both premiere and media encoder,

 

i just downloaded the beta version and it crashes as soon as i import project into the app.

any work arounds for export? 

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Explorer ,
Sep 19, 2021 Sep 19, 2021

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all footage is 5k red epic in a 4k hd timeline. 

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Explorer ,
Sep 19, 2021 Sep 19, 2021

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LATEST

did some testing,

in export settings i turned off hardware encoding, to just software.

the couple test files have been coming out without glitchy white frames.

i'll report back doing this in media encoder.

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