Premiere pro freezes when i try to import files in certain projects

[gonzalos54531093]

Well this started happening a few days ago.

When i try to import files via double click on the project media panel or via file>import  premiere pro freezes, to be specific it keeps "loading" ,the cursor has the circle of loading, but it never loads the explorer to search the files and i have to shut premiere down via the task manager . It works if i grab the files in the folder and  drag them to the project media in premiere.

The thing is that it only happens with certain projects (new or old). I tried reinstalling premiere but it keeps happening.

Any ideas? its really bothersome because i end up double cliking like i always did and the program keeps freezing.

Thanx in advance

[Richard van den Boogaard]

I second this behavior. I have found a difference between saving your work before hitting the import function. Perhaps that helps a little bit...

[gonzalos54531093]

I tried experimenting with saving but it doesn't change the problem in any way to me.

I'll keep trying different things

[Jim_Simon]

I recommend using the Media Browser for all Import duties.

[NorthofWest]

Didn't work for me to use media browser. Tried all forms of importing.  Using both Premiere Pro 2018 and 2019.  Cleared caches, tried new projects. All forms of importing a folder of videos crashes my premiere pro. =(

[Jim_Simon]

OK.

Take a look at the link below.  Use it as a guide to post up some details.  Maybe we can get you working again.

How To Ask For Help

[caroline_edits]

I've had this issue before too. Resetting preferences has worked for me in the past!

FAQ: How to reset (trash) preferences in Premiere Pro?

That link will give you the rundown on all the customizations that will or won't be saved in the reset.

Caroline

[Rooproject]

It's 2021 and I have the same problem as topicstarter. 

Reseting preferences doesn't help. 😞

Premiere 2021, Macbook Air, M1

[Tucson Richey]

Same issue, on a PC

[salientfilm_1]

same here!! and my fellow producer on a different machine has the same problem. autosave on almost every few minutes now. getting huge autosave folders by the end of this project. dammmn how is this still an issue?

[salientfilm_1]

and even if you wait it out for up to a half hour on my end 😞 the nle acts super stupid and slow. you are forced to restart everything.

[salientfilm_1]

does not work (years later same issue. adobe come on!)

[Peru Bob]

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@salientfilm_1 wrote:

does not work (years later same issue. adobe come on!)

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It works OK for me.

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

[MyerPj]

I just tried it and it works as expected.

PP: 15.2

Win: 20H2

[Pea Plum]

I can no longer drag .mp4 files from file explorer window into import pane of PP without PP hanging indefinitely.  Using task manager to close it.

I can use media browser to import files, so at least productivity can continue.

PP: 15:4:1  build(6)
Win: 20H1

[nishu_kush]

Hi Pea Plum,

Is it happening with a particular MP4 or is it the particular location that's creating the issue? Have you tried resetting the preferences of Premiere Pro? If it doesn't help, try changing the permissions. Here's how: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html 

Let us know.

Thanks,

Nishu

[Pea Plum]

It was not happening with one particular .mp4 or a specific folder/location.  It failed at each file and folder and drive.

The issue went away the next day, so I did not get to test the recommendations.  I wish I had useful information to share about cause and remedy for others facing a similar issue.  What I can share is that multiple restarts did not resolve, but apparently a full shut down changed something.

I've bookmarked the link to the preferences permissions in case the issue repeats.

Thank you Nishu for your quick response link to a likely fix.