My laptop for work uses Intel Arc and Nvidia. I have followed another ticket on this community where it said to clean uninstall using DDU and download the latest Intel drivers. I did it, the "incompatible" warning left but it still crashes my pc. Why is that?? Why can't Adobe work with Intel arc? It's been out for a while now, please fix this mess!!
I got a remote agent from Adobe to help and control the machine. He did indeed disable the Intel Arc GPU and it was all good. He then went in to Update the driver and chose one locally, the most recent one. It seems to be fixed now. What I fear though is that Windows is automatically overwriting the driver version. I will test again when I restart and in a few days. Just seems a bit strange!
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