Premiere pro freezing

[andread27561831]

My premiere pro cc is not working. It opens the project then it completely freezes and I can't do anyting!

[premieregal]

To help us answer, can you provide the following specs?

- CPU

- Operating System

- RAM

- GPU

- Storage (SDD or HDD?)

To help you trouble shoot the freezing problem, I recommend clearing your media cache. Follow these steps here: FAQ: How to clean (delete or trash) media cache files?

[Peru Bob · Accepted solution]

Try resetting the preferences:

FAQ: How to reset preferences in Premiere Pro?

If that doesn't work, try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

1. Do one of the following:
   • Click the Workspace menu icon and select Reset to Saved Layout.
   • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.