Premiere Pro Locks Up Machine - ucrtbase.dll

[Chatham_Schools]

Premiere Pro will frequently lock up/freeze the machine on my students in the lab.  We have 13 computers and all will occasionally lock up/freeze while using Premiere Pro for basic editing.  Basic cutting & creating titles are what they use when the software/machine locks up.  We have yet to have it freeze when working on color effects.  As per Adobe's recommendation, I looked at the crash reporter and saw that ucrtbase.dll appears to be the source of the crash.  Has anyone seen this or know how to get it resolved?

Windows 10 version 1703

Premiere Pro v11.1.2.22

Intel HD Graphics 630 (graphics card)

Dell Optiplex 5050

16 GB RAM

256GB Toshiba NVMe SSD

512 GB SSHD scratch drive

[V_F_ · Accepted solution]

Hi there!

The URCTBASE.DLL is the dynamic link library file associated with Microsoft Visual C++ redistributable package.

Please try these steps:

1. Try to repair all the Visual C++ files in control panel - program and features

2. Try to run Microsoft Visual Studio to repair all the C++ DLL files

3. Restart Machine

4. If that doesn't work then try repair all the Visual C++ files then clean install Adobe applications.

If all this doesn't help, please contact Microsoft to get the windows dll repair.

Hope this help!

[V_F_]

Hi, do you still have the issue? can you tell us how you solved? was my answer corrrect?

Can you provide any feedback?

cheers!

[Chatham_Schools]

Which visual studio runtime needs to be reinstalled or repaired?  There are 2008, 2012, 2015, etc.  Both 32 and 64 bit as well?

[V_F_]

As said on post, all "Try to repair all the Visual C++"

Cheers

[Chatham_Schools]

This seemed to help resolve the issue.  Thanks for the advice.