Premiere Pro Low-Level Exception ERROR solved but still no playback

[Kyle Sneed Photography]

I had the "Low-Level Exception - lvcod64.dll - (GetAVIcodec)" issue in Premiere Pro. leaving me unable to play anything in the software.    I followed Forum suggestions and removed the Logitech Webcam Software & the "lvcod64.dll" from /Windows/System32/.  After doing that the "Low-Level Exception" ERROR has disappeared. But I still have no playback, anywhere in the software.

I have abandoned my time-sensitive work project and have tried working through this issue across the last 2 versions of Premiere Pro with new projects and new media. Still no playback. Please help!

My build:

• i7-7700K
• Z270 ASUS ROG Maximus IX Formula
• EVGA GTX-1080Ti 11GB
• 32GB 3600mHz G.Skill TridentZ RGB
• Windows 10 Pro
• 12TB across SSD's & HDD's

All drivers are up to date. This is a new build, a week old.

[Shivangi_Gupta · Accepted solution]

Hi kyles,

Sorry for your issue. I understand that you are not getting any playback on Program Monitor in Adobe Premiere Pro. Please answer the following questions so that we can understand the issue better:

• Are you facing the same issue on Source Monitor?
• Does the issue happen on a new project with a single clip?

Additionally, please try these steps:

1. Clean media cache. FAQ: How to clean (delete or trash) media cache files?
2. Reset preferences. FAQ: How to reset (trash) preferences in Premiere Pro?

Let us know if it helps.

Thanks,

Shivangi

[MohaElder169]

Hi! I am having the same issue here. Interesting point here is that I also use Logitech Webcam and I also have the same motherboard as the user who also has the same issue. Both my source monitor and sequence monitor are not show playbacks. It works after I cleared the cache but only temporary. It goes black the next time I open the software. Also, I encounter constant not responding issues while I am using the software. This problem ios driving me crazy.