Premiere Pro no longer working. Cannot play video preview without software becoming unresponsive.

[Brushesandbunnies]

The issue:

When pressing the play button, premiere pro will stop functioning and eventually, the screen will turn grey.

- The software becomes laggy when I resize the window
- Cannot properly close software, I need to force shut down
- Video footage is fine (audio and video both work)

- No issue opening premiere pro

- Tried to uninstall and reinstall, issue was not fixed

Would be great if I could find a solution to this please. Many thanks for your help!

Ann-Elizabeth

[John T Smith]

More information needed for someone to help... please click below and provide the requested information

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

-WITH Exactly which version of Premiere Pro

-WITH exactly what are the codec details of what you are editing?

-WITH what effects are you using with the video?

-WITH exactly what export settings did you use for your output?

-WITH the brand/model graphics adapter (ATI or nVidia or ???) and exact driver version

-Do not count on Windows to be fully up to date when it comes to device drivers

-Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

[andreamrg]

I've the same issue, I've opened a dedicated thread too. I'm on a Microsoft Surface Book machine.
the difference in my case is the source/program monitor shows the last frame played. If I close and reopen both monitors weird things happens within the monitors boxes (like the text and elements of other boxes within Premiere Pro).

[Brushesandbunnies · Accepted solution]

Update:

I had the big Microsoft update on another machine that had audio issues afterwards with a different software. We realized that the audio drivers were not working with windows after and I had to reinstall the audio drivers.

In Premiere Pro, my default audio hardware was no longer the default settings, so I switched it back and I can now play the video normal without the software becoming unresponsive.

To summarize, it seems that the new Windows 10 update messes with the hardware drivers in general.

ps. this issue cost me two days of work